this post was submitted on 05 Mar 2024
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Hi all. Yesterday, my printer stopped responding to commands from the touch screen, so I shut the printer off and turned it back on. Now, the printer and screen turn on (power fan spins and screen backlight comes on), but the screen does not display anything, and the printer cannot be reached via USB. Multiple power outlets and cables have been tried, and all cables inside the main chassis are securely connected except for the Z- cable (which has been replaced by a BLTouch). There is a single red LED on the motherboard that lights up when the machine is powered on. Does anyone have any ideas how I can try to diagnose this? I've sent an email to elegoo, but I've heard it can take weeks to get a response, and I'm trying to get things ready for a DnD campaign starting this weekend.. thanks for any tips.

Edit: for anyone finding this post looking for help, you're SOL. Elegoo responded to me, and after sending them a couple pictures, they've determined my motherboard to be dead, and are not willing to provide a free replacement since I'm just outside of warranty. Now I'm torn between getting a new motherboard (waiting on a quote from them) or just saving for a better printer.

Edit 2: after some very light complaining, Elegoo is making right and sending me a new motherboard free of charge.

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[–] [email protected] 1 points 8 months ago (17 children)

I was unable to flash the firmware. Putting the SD with the stock firmware does nothing to alter the behavior. It's still just a blank screen with the backlight on.

Here's a link to the PDF I found of the board's schematics, if you're curious. The LED that lights up for me is on the 3rd sheet. All the others are connected to the hotend, bed, fans etc.

[–] [email protected] 1 points 8 months ago* (last edited 8 months ago) (14 children)

nothing that says what it does.

(would that be too much to ask for... Elegoo? or whoever made that board. those LED's cost money. It's such a shame they don't have a top level "troubleshooting" guide that lists what they do... /sigh)

Yeah, It sounds increasingly like there's something wrong with the hardware on the board. that may or may not have wrecked the firmware, but unless you can identify what went wrong, and have the skills and tools to deal with soldering in things... you'll need to get Elegoo to send you a new board. sorry I couldn't be more help.

And just to verify, that LED isn't normally on?

[–] [email protected] 2 points 8 months ago (8 children)

That LED is normally on. It's been about a year since I've had the chassis open so I can't recall if there are normally more than one on when it first boots up or if it's only the one. Looking at the diagram it seems like it's just a main power indicator.

Thanks for taking them time to respond. You may not have been able to fix the problem, but you've at least assured me there's no other troubleshooting steps I can take until I hear from Elegoo.

I guess my DnD players will have to live with quarters and pen caps in lieu of customized minis. Haha.

[–] [email protected] 1 points 8 months ago (1 children)

I found this diagram for V2.2 which looks the same. The lit LED is D5 which is the one you mentioned on the 3rd page. It looks like it only indicates that the 5V to 3.3V regulator beside it is working and has power.

[–] [email protected] 1 points 8 months ago

That LED being lit at least more or less confirms that power is not the issue. Thanks for digging that up.

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