this post was submitted on 11 Feb 2024
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[–] [email protected] 0 points 7 months ago (3 children)

There are few good reasons to record phone conversations

[–] [email protected] 0 points 7 months ago (1 children)

Lol Comcast. You'll want to record every. fucking. Phone call you have with them.

[–] [email protected] 0 points 7 months ago (1 children)

I wonder whether having a recording has ever helped anyone when dealing with comcast. I'm doubtful. They're a large sophisticated organisation with an army of lawyers who will just do whatever they will do without regard for your recording.

[–] [email protected] 1 points 6 months ago (1 children)

Something may be hard, so its better to let yourself get fucked

[–] [email protected] 1 points 6 months ago

Recording a phone call without full disclosure isn't hard. It's unethical. I've managed to navigate my way through life without secret recordings and without getting myself fucked over by a telco.

[–] [email protected] 0 points 7 months ago (1 children)

Some people just have shitty memory so it's nice to be able to go back and listen to stuff that was missed.

[–] [email protected] 0 points 7 months ago (1 children)

Do you actually do that? Have you tried it?

I'm a consultant and discuss complicated things with clients several times a day. Exactly the type of conversation that will include bits and pieces that people want to take note of.

If someone asked my permission to record a conversation I would decline and tell them that I'm probably not the best fit for them moving forward. I'm certain that most other consultants in any professional field would do the same. The reason being simply that it's a huge red flag - such a client is guaranteed to be a huge pain in the butt - much better to spend your time with other more co-operative clients.

[–] [email protected] 0 points 7 months ago* (last edited 7 months ago) (2 children)

I don't know where you're from, but in Canada, I don't even have to ask you for your permission. I can just record you, and it is my right to do so, regardless of the reason.

[–] [email protected] 0 points 7 months ago

I'm certain that in Canada every professional includes an indemnity for recording calls in their engagement agreement. That is to say, you can't record a consultant you've engaged without their knowledge.

Regardless, I stand by my original statement that there are few good reasons to record a conversation without the knowledge of others participating in the conversation.

Just because something is legally permissible doesn't make it right, ethical, or appropriate. Would you record your partner yelling at you? Would you record conversations with your boss?

In almost all circumstances, just a modicum of diplomacy and guile will serve you much better than a clandestine recording.

[–] [email protected] 0 points 7 months ago

Given their comments it seems like they're the type of consultant I'd definitely want to record.

[–] [email protected] 0 points 7 months ago (2 children)

There are lots of good reasons to record phone conversations, such as holding others legally accountable for their legally binding verbal agreements. Most places have one-party consent laws, where if a single party in the conversation consents to being recorded, it's legal.

[–] [email protected] 0 points 7 months ago

I say the same thing they say to me. I'll be recording this call for quality assurance.

[–] [email protected] 0 points 7 months ago (1 children)

such as holding others legally accountable for their legally binding verbal agreements

Nonsense. Do you record a lot of legally binding verbal agreements on your Android phone? I'm certain that you do not.

Anything worth agreeing in a "legally binding verbal agreement" is worth making a written agreement. It's been a long time since I studied law but IIRC verbal agreements are only really enforceable where they're commonplace agreements and they are at least partially performed. For example, "if you pay me $x per month you can put your cows in my top paddock" is legally enforceable, but having a recording of such a conversation won't make it so - it's already enforceable once the cows are in the paddock.

If you want a more complex, contingent agreement like "you need to pay me $x if it rains tomorrow", it's not really enforceable in any practical sense. A recorded verbal agreement would need to be very long winded to cover all the edge cases... how much rain, for how long, where does it need to rain, what times are "tomorrow", does "rain" include sleet, what about hail, et cetera. Of course - this type of agreement is always written down.

Additionally, I acknowledge that this hasn't made it into case law yet, but since the advent of deep-fakes is this type of recording going to be reliable in court? "I never said that" seems like a plausible defense - so again, it's going to come back to performance of the contract.

Finally, agreements worth making tend to involve a lot of nuance. There's a courtship, a dance, a tête-à-tête, asking someone whether you can record them is just plain weird. The act of trying to record someone is likely to influence the agreement itself.

[–] [email protected] 0 points 7 months ago

You don't have to ask for permission in one-party states / countries. You record conversations for your own protection, e.g. calling a telecom when you know they'll lie to you.