this post was submitted on 22 Jul 2024
430 points (97.1% liked)

Comic Strips

12435 readers
3455 users here now

Comic Strips is a community for those who love comic stories.

The rules are simple:

Web of links

founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 8 points 3 months ago (2 children)

The customer is not always right. When I worked in retail we were taught to always put the customer first, which was some bullshit about communicating with them in good faith. But they could be misinformed and therefore not right.

[–] [email protected] 12 points 3 months ago (1 children)

"The customer is always right" refers to the fact that demand can be inferred by what people buy. If you own a store and you're like "nobody is going to buy these bright yellow sweaters" but the bright yellow sweaters are selling like hotcakes, then you are wrong. People are buying those sweaters. And we call people who buy stuff customers.

[–] [email protected] 2 points 3 months ago (2 children)

I've had multiple horrible customers tell me "the customer is always right" for whatever purpose that suited them.

[–] [email protected] 3 points 3 months ago

Yeah because the original meaning of the phrase has mostly been overshadowed by the more self-serving definition

[–] [email protected] 2 points 3 months ago

Ironically, this means they're wrong both in the interaction and their misunderstanding of the phrase. They're wrong twice.

[–] [email protected] 11 points 3 months ago (1 children)

Conveniently, the quote always misses out the second half. "The customer is always right in matters of taste"

[–] [email protected] 5 points 3 months ago* (last edited 3 months ago) (1 children)

Does it really, though? That's a common unsubstantiated claim on random forums but I've never seen any real evidence that that is the original phrase and not something that was later added. Edit: Though the addition probably is closer to the intended meaning, customers obviously can be wrong at times.

[–] [email protected] 2 points 3 months ago

Hmm, after a little cursory research it seems like you're right - I can't find any obvious evidence that what I quoted was ever the original phrase.

Though it does seem like the intention was more to tell the customer they're right so they'll buy something, rather than the customer just being able to demand whatever they want.