I've always hated these things and think music is a terrible choice as it can only ever reinforce the 'middle of the road' tastes (something I have big problems with in NZ).

But the ringer sound just reduces your brain to mush after a few minutes as well...

Would silence work, with the occasional 'you're _n_th in the queue' update? I think that's my best choice

[–] [email protected] 0 points 3 months ago (1 children)

Not silence, then people will think they got cut off.

Ambient and soothing sounds. Like waves on a beach or something.

[–] [email protected] 0 points 3 months ago

Yes! Beach waves and bird noises or something? Sounds great!

[–] [email protected] 0 points 3 months ago

Probably lofi or classical music but silence also works well.

[–] [email protected] 0 points 3 months ago (1 children)

I like music. You can put the phone down and still hear the constant "still on hold" sound, when it stops you know it's being answered.

Given to me it's a tool for that purpose, the actual music doesn't really matter as long as it's constant and lound enough. Probably best not to be any music I like, I'm never waiting on hold for good reasons so best not to associate songs I like with a bad experience.

[–] [email protected] 0 points 3 months ago (1 children)

I hate how the music gets stuck in my head or has associations I'd rather not mix with my displeasure when dealing with.

That and my cynical view of aussie companies trying to look local using kiwi music (while the call taker is wherever is cheapest)

[–] [email protected] 0 points 3 months ago

Thanks to 2degrees broadband call centre wait times, I can not listen to Radioactive by Imagine Dragons without becoming annoyed.