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Google’s Repair Policy Is Broken (www.wired.com)

submitted 4 months ago by [email protected] to c/[email protected]

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[–] [email protected] 51 points 4 months ago* (last edited 4 months ago) (2 children)

Google is broken, they have had no end user service for many years.

I think you can get service if you are a government or large company.

[–] [email protected] 8 points 4 months ago

I think you can get service if you are a government or large company.

You're so optimistic. It depends on how you define service, they will talk to you if they're large enough, but it's still a nightmare getting them to talk to each other within google, getting support is still problematic.

[–] [email protected] 12 points 4 months ago* (last edited 4 months ago)

Their customer service first fucked me back in the Nexus 4 days.

I was poor and didn't have the money to buy a new phone for their RMA program and then wait for the money to be returned.

I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.

I was never able to get a fixed Nexus 4.