And how can this be improved ? Should "normies" be pushed into RTFM or ELI5 ?
this post was submitted on 30 Apr 2024
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If you are dissatisfied with the free thing I gave you, then I am happy to send you a refund of your purchase price. ๐คทโโ๏ธ
That's my preferred strategy.
UPDATE: Before any angry cards and letters, let me clarify. When I reply this way, I learn a lot about the person I'm talking to, including whether they are prepared to have a reasonable conversation about this complex matter. The response I'm hoping for is "Well played.", because that tells me that they recognize how ridiculous we are both being. I can work with them.
If they are merely having a tough time and needed to vent, then they'll notice that and we can move forward.
If they are truly that entitled, then I don't mind what happens next, because they would probably never have accepted any help I could offer them, anyway.
You should charge a restocking fee.
Convenience fee.
Careful! I'm not trying to be Ticketmaster!