#protonpass not showing expected offer.
this post was submitted on 31 Jan 2024
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Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.
Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.
Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.
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My biggest complaint about Proton is I'm already paying for Unlimited, but they still insist on sending me ads about these promotions, and there doesn't appear to be a way to disable this behavior in the app.
I got the ad too, then immediately an apology email since I already have unlimited
You can opt out of it in your email settings.
I wasn't referring to emails. I was referring to self-promoting ads that are baked into the Android app itself for promotional pricing (saw this promotion every time I opened the Proton VPN app on Android, which I do a lot). I'm also referring to the indismissable popups. Even with Unlimited, I still got these ads.
@LinkOpensChest_wav Regarding the Proton Pass modal on the account settings page, if you click away from the pop-up anywhere on the screen, does it disappear, or can you dismiss the modal only by selecting 'Start using Proton Pass now'?
At the time I received the popup, I refreshed the page, and it was gone. I'm not sure if clicking outside the popup would have worked. If there's no x to close, then that's what's called a "dark pattern."
@LinkOpensChest_wav That's a fair point. We've made sure to pass along your comments to the marketing team for future consideration.
We do try to strike a balance in our promotional materials between being informative about new offers/products/releases and giving an option to easily opt out for users who may not be interested, and honest feedback like yours helps in this regard.
Hmm. Guess I haven't noticed them as much. I also have unlimited.
Here's another separate but related problem. I didn't do a very good job of cropping, but this pop-up promotion appeared when I went to check my email subscriptions, with no way to x out. "Start using Proton Pass now" was the only selectable option. Sketchy asf.
I just checked protonmail on my phone and haven't received anything. I'm using the fdroid version, don't know if that makes any difference.
I didn't get the apology email
@LinkOpensChest_wav @BCsven Indeed there was an error, and some users to whose subscriptions this price change (https://proton.me/blog/proton-pass-price-change) doesn't apply have received an email about it. We then sent out a correction email. Please check your spam folder if you can't find it. If it's not there either, please let us know.
@[email protected] You're on Mastodon, and I'm on Lemmy, so I hope you see this.
This is my first time seeing notice of the price change. I don't think it affects me though, since my subscription is Proton Unlimited, not Proton Plus.
I just checked again. There is no such email in my inbox, spam, trash, or anywhere else. The last email I received from you was on October 25, 2023.
I also checked my email preferences, and I immediately got another popup promoting your password manager, and no option to dismiss it. Is this another error? Also, is it normal that I haven't received any emails from you since October 25, 2023? As you can see, I'm signed up for important announcements, user surveys, and Drive product updates.
The promotions I was seeing were not emails, but were integrated into the Proton VPN Android app. At least an email could be easily deleted. This was an ad for a promotional offer that I had to look at every time I used the Proton VPN app, which is something I frequently use.
@LinkOpensChest_wav Sorry for the confusion, the pricing post is for those currently on a Proton Pass Plus plan.
Is it normal that I haven't received an email since October 25, 2023?
Is it normal that I got a pop-up advertising your password manager with no way to x out of it, even though that's one service I don't use?
Is it normal that I had a persistent, indismissable promotional message in my Proton VPN app around the New Year?
@LinkOpensChest_wav If you've faced any issues with receiving emails that you were expecting to receive, please contact us at https://proton.me/support/contact so we can look further into that.
Regarding email subscriptions (i.e. promotional emails), you can turn them off in your All Settings → Dashboard tab.
How is this a response to what I wrote? How do I turn off the promotions that appear in the apps themselves? How do I turn off the popups?
@LinkOpensChest_wav
I've read the same complains on Reddit.
I'm a free user only, so no such issue at this point :-)