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T-Mobile's New AI "Profiling" Privacy Toggle Is On By Default (tmo.report)

submitted 7 months ago by [email protected] to c/[email protected]

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[–] [email protected] 23 points 7 months ago (2 children)

Not only is T-Mobile using these models when customers call in, but we’ve heard via multiple tips that T-Mobile is planning to use AI learning to predict why a customer might be visiting a store, too. There has allegedly been discussion of using the T-Mobile app to detect a customer’s account when they enter a store, and have AI predict why they might be visiting.

God help me if I have to worry about some issue with my phone service being even more annoying to get fixed because the AI spits out I’m really there for an unrelated reason and just need to be cajoled into admitting it.

[–] [email protected] 6 points 7 months ago

You don't need AI to figure out why people go to a T-Mobile store.

Option A: your service sucks, and the hold time on the phone is over 2 hours.

Option B: the glass sandwitch that you sold me cracked because I looked at it funny, and the fucking manufacturer won't honor the warranty because they didn't get enough of my money.

[–] [email protected] 12 points 7 months ago

“This customer has a 69% chance of upgrading to a new phone” except those numbers are as inflated as Putin’s election results.