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Microsoft opens a "high priority" bug ticket in ffmpeg, attempting to leech the free labour of the maintainers (trac.ffmpeg.org)

submitted 7 months ago* (last edited 7 months ago) by [email protected] to c/[email protected]

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Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer's comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won't get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

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[–] [email protected] 69 points 7 months ago* (last edited 7 months ago) (1 children)

I don't think the ffmpeg maintainer is complaining that Microsoft is using ffmpeg, rather that they are opening "high priority" bug reports based on customer complaints. This might be a high priority problem for Microsoft but that does not make it so for ffmpeg.

The license allows Microsoft to use ffmpeg but they aren't entitled to demand free labor from the project. Really, no one is entitled to do so, but Microsoft being a large company who can definitely afford to put money or talent on the problem makes it only that much more egregious.

edit: I would note that asking for help or reporting a bug is usually welcome, the problematic part is demanding help because it's a high priority issue for YOUR customers.