this post was submitted on 31 Mar 2024
1 points (100.0% liked)
tumblr
3414 readers
11 users here now
Welcome to /c/tumblr, a place for all your tumblr screenshots and news.
Our Rules:
-
Keep it civil. We're all people here. Be respectful to one another.
-
No sexism, racism, homophobia, transphobia or any other flavor of bigotry. I should not need to explain this one.
-
Must be tumblr related. This one is kind of a given.
-
Try not to repost anything posted within the past month. Beyond that, go for it. Not everyone is on every site all the time.
-
No unnecessary negativity. Just because you don't like a thing doesn't mean that you need to spend the entire comment section complaining about said thing. Just downvote and move on.
Sister Communities:
-
/c/[email protected] - Star Trek chat, memes and shitposts
-
/c/[email protected] - General memes
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Agree completely with the first 3, but my young person/introvert trait is that I think I should be able to get anything, including paying my bills, to work without having to talk to someone on the phone like I'm my boomer dad.
I think at least there should be at least a digital queue system so that you can just get an automated call back instead of having to wait for hours listening to the hold music.
We actually have this here in Denmark. Not for every phone queue, but more and more. My ISP is one of the companies that do that ❤️
Unfortunately now it seems to be the worst of both worlds: companies don’t have a contact email, but only a phone number and sometimes a useless chat bot. When I finally work up the courage to use the phone, I have to go through a long automated menu system, and/or wait for half an hour.
Once I actually get a human on the phone it’s never as bad as my mind made it out to be -but I would still very much prefer an email.
Also in a lot of cases it's simply a waste of an employee's time to answer basic questions on the phone all day long. Robots should be able to do that better. But I do agree that customers should be trapped on hold for 30 minutes.
..You used to work in customer service, didn't you? 😛
Oops