There is a common theme pushed by fanatics of capitalism that never dies: that a profit-driven commercial project ensures higher quality products than products under non-profit projects. Some hard-right people I know never miss the chance to use the phrase “good enough for government work” to convey this idea.
I’m not looking to preach to the choir here, but rather to establish a thread of scenarios that correspond to quality for the purpose of countering inaccurate narratives. This is the thread to share your stories.
In my day job I’m paid to write code. Then I go home write code I was not paid for. My best work is done without pay.
Commercial software development
When I have to satisfy an employer, they don’t want quality code. They want fast code. They want band-aid fixes. The corporate structure is too myopic to optimize for quality.
Anti-gold-plating:
I was once back-roomed by a manager and lectured for “gold plating”. That means I was producing code that was higher quality than what management perceives as economically optimal.
Bug fixes hindered:
I was caught fixing some bugs conveniently as I spotted them when I happened to have a piece of code checked out in Clearcase. I was told I was “cheating the company out of profits” because they prefer if the bugs each go through a documentation procedure so the customer can ultimately be made to pay separately for the bug fix. Nevermind the fact that my time was already charged anyway (but they can get more money if there’s a bigger paper trail involving more staff). This contrasts with the “you get what you pay for” narrative since money is diverted to busy work (IOW: working hard, not smart).
Bugs added for “consistent quality”:
One employer was so insistent on “consistent quality” that when one module was higher quality than another, they insisted on lowering the quality of the better module because improving the style or design pattern of the lower quality piece would be “gold plating”. This meant injecting bugs to achieve consistency. The bugs were non-serious varieties; more along the lines of needless complexity, reduced performance, coding standard non-compliances, etc, but nonetheless something that could potentially be charged to the customer to fix.
Syntactic dumbing-down:
When making full use of the language constructs (as intended by the language designers), I am often forced by an employer to use a more basic subset of constructs. Employers are concerned that junior engineers or early senior engineers who might have to maintain my code will encounter language constructs that are less common and it will slow them down to have to look up the syntax they encounter. Managers assume that future devs will not fully know the language they are working in. IMO employers under-estimate the value of developers learning on the job. So I am often forced avoid using the more advanced constructs to accommodate some subset of perceived lowest common denominator. E.g. if I were to use an array in bash, an employer might object because some bash maintainers may not be familiar with an array.
Non-commercial software development
Free software developers have zero schedule pressure. They are not forced to haphazardly rush some sloppy work into an integration in order to meet a deadline that was promised to a customer by a manager who was pressured to give an overly optimistic timeline due to a competitive bidding process. #FOSS devs are free to gold-plate all they want. And because it’s a labor of love and not labor for a paycheck, FOSS devs naturally take more pride in their work.
I’m often not proud of the commercial software I was forced to write by a corporation fixated on the bottom line. When I’m consistently pressured to write poor quality code for a profit-driven project, I hit a breaking point and leave the company. I’ve left 3 employers for this reason.
Commercial software from a user PoV
Whenever I encounter a bug in commercial software there is almost never a publicly accessible bug tracker and it’s rare that the vendor has the slightest interest in passing along my bug report to the devs. The devs are unreachable by design (cost!). I’m just one user so my UX is unimportant. Obviously when I cannot even communicate a bug to a commercial vendor, I am wholly at the mercy of their testers eventually rediscovering the same bug I found, which is unlikely in complex circumstances.
Non-commercial software from a user PoV
Almost every FOSS app has a bug tracker, forum, or IRC channel where bugs can be reported and treated. I once wrote a feature request whereby the unpaid FOSS developer implemented my feature request and sent me a patch the same day I reported it. It was the best service I ever encountered and certainly impossible in the COTS software world for anyone who is not a multi-millionaire.
Actually the large corps are more likely to hold the data in-house. Small companies cling to outsourcing. E.g. credit unions are the worst.. outsource every service they offer to the same giant suppliers. Everyone thinks only a small company has the data (and consequently that the small dataset does not appeal to cyber criminals) but it’s actually worse because they outsource jobs even as small as printing bank statements to the same few giants most other credit unions use. Then they do the same for bill pay with another company. It’s getting hard to find a credit union that does not put Cloudflare in the loop. So in the end a dozen or so big corps have your data and it’s not even disclosed in the privacy statement.
Of course it depends on the nature of the business. A large grocery chain is more likely to make sure your offline store purchase history reaches Amazon and Google than a mom & pop grocer who doesn’t even have a loyalty program.
I have never seen a privacy policy that lists partners and recipients apart from Paypal, who lists the 600+ corps they share data with for some reason. Apart from bizarre exceptions privacy policies are always too vague to be useful. Even in the GDPR region. If you read them you can often find text that does not even make sense for their business because they just copied someone else’s sufficiently vague policy to use as a template.
The breach happened in a country where companies are not required to respond to audits. No company wants any avg joe’s business badly enough to answer questions about data practices. In the EU, sure, data controllers are obligated to disclose the list of parties they share with (on request, not automatically). And even then, some still refuse. Then you file an article 77 complaint with the DPA where it just sits for years with no enforcement action.
My approach is a combination of avoiding business entirely, or supplying fake info, or less sensitive info (mailing address instead of residential, mission-specific email, phone number that just goes to a v/m or fax). This is where the battle needs to be fought -- at data collection time. Countless banks needlessly demand residential address. That should be rejected by consumers. Data minimization is key.
In the case at hand, I’m leaning toward opting out of the class action lawsuit and suing them directly in small claims court. I can usually get better compensation that way.