I think I already know the answer to this, but wtf is it about landlords never wanting to discuss things through email? Or text?
After my landlord continued to say "let's discuss this in person" I finally just said "no, I would like a record of the conversation, thanks." The noise complaint I initially contacted them about has never been solved a year later and I still live with the neighbors stomping day in and out. They wanted "proof," I sent them multiple videos with audio. They wanted me to call maintenance, I called maintenance - because the landlord insisted it was something in the pipes (?) When I discussed it with maintenance, they said they knew it wasn't. Nothing changed after they came, (they just looked at some kind of vent on the roof) but the landlord seemed satisfied that they'd tried, even though it did nothing. The landlord had been trying to go around the maintenance work order form online and have them call me instead. I filled out a form anyway.
I didn't mean to go on a rant, it's just so frustrating when you know that they know that they're in the wrong, but there's nothing you can do except take as many notes as possible in case it gets bad later on.
Good luck, I hope your plant prevails.
And you've written some painfully edited highly professional email to your professor or boss and the response you get back from them is a single sentence, not even a signature.
So glad they made it such a point to teach us to write professional emails in my freshman year of college.