this post was submitted on 28 Sep 2024
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How are you supposed to decide where to get care for emergent conditions? Where is the dividing line between "just book a clinic visit", "head into urgent care when you get a chance", and "go inmediately to the ER"?

So this is a question I've always struggled with and it makes me feel very dumb especially because I literally am a EMR. This feels like something I should know. But at the same time I have also called to book a clinic visit before and had the scheduler tell me to go to the ER immediately only for it to wind up being nothing.

Certain things are obvious of course. Like if I need stitches or there is other major trauma then I know to go to the ER. If it is something like a concerning infection then I know urgent care can sort me out. For a skin rash that's probably a clinic visit. If urgent care is closed and it can't wait then default to the ER. But there are also the issues where I genuinely don't know on what side of the line they should fall. This is especially an issue for things that have been going on for a while which I know could be severe but almost certainly aren't.

For example (not asking for medical advice) I've been having repeated extended periods of heart palpitations for the past 2 weeks. At first I just chalked it up to screwing up my anxiety med schedule while I was on vacation because my med situation does cause heart palpitations if I screw it up. So I didn't think much of it at first but now I've been back on my meds properly for 2 weeks with no change. So, that's cardiac symptoms which in a patient would make me tell them to immediately go to the ER just to be safe. But at the same time it's been going on for 2 weeks and it's probably just some vitamin deficiency or something so it probably wouldn't kill me to wait a week for a clinic appointment (no walk in clinic here). Do I split the difference and go to urgent care? It's like schrodingers medical issue, it's both the worlds most benign thing and a symptom of immediate death until someone looks into it, so how do I know who should open that schrodingers box?

It seems like there has to be some easy dividing line on how to know which one to go to that I just don't know.

Edit: In USA, because that probably matters here.

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[–] [email protected] 2 points 1 month ago

It comes down to what's open, how dangerous the condition is, and who was outfitted to do what.

If you're having legitimate trouble breathing like you are filling your lungs and it's not enough, or you can't get enough air in your lungs for any reason, straight to the ER.

Unknown irregular heartbeat or chest pain that doesn't go away with antacid, go to the ER.

Urgent cares near me generally have x-ray equipment. They're capable of a few stitches, they can handle prescriptions for emergent illness. If you walk in there with a f'dup heart rhythm or breathing problems they're going to call you an ambulance.

Scheduling something with your primary care is for all your other long-term needs. Preventative maintenance, blood tests, they can probably do an EKG and they should be the ones managing your long-term medications.

If you have something that feels urgent and the urgent care isn't open the ER is always an option.

[–] [email protected] 9 points 1 month ago (2 children)

This is why healthcare in the US sucks.

  • A wealthy person will have a 24-hour hotline to connect with a nurse or doctor (immediately or through return call) with access to their medical history who will help them figure out what to do.
  • A moderately well-off person will have a web/phone interface where they can send a message and someone will return their message in a day or two.
  • Everyone else has to make a gamble: do I spent money to try to figure this out? Do I risk spending money and then it turns out to be nothing? But what if it's something and it's more expensive later on? What will my insurance pay for? How do I find someone that's reliable, but also inexpensive? All of this causes stress which makes things worse.

In your case, think of anyone who knows your medical history and who you can ask questions of. The doctor who prescribed your anxiety medications - can you call/message them and ask them? The pharmacist who dispenses the meds - can you go/call and ask a question about your medications? Some pharmacies also have nurse / clinic stations, too. If you have any kind of medical insurance, check out their web page - a lot of them have set up tele-medicine offerings recently. If your job has an HR department, this is actually one case they can be helpful; an HR person in my company helped me figure out what health resources I had access to, based on my plan. Finally, if you haven't been getting annual checkups, you should start thinking of doing so (especially as you get older), and ask them how you can contact them to ask questions like this.

Good luck fam, I hope it turns out OK for you.

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[–] [email protected] 8 points 1 month ago (1 children)

Clinics are when you can call ahead to make sure they can handle your issue that can't wait for a GP appointment. Your burning genitals or deep cut will be seen at their earliest convenience. They can be used for GP services if you do not have a regular care provider.

Hospitals are for when you were referred there, have an on-going issue, or no clinics are open. You are not in urgent need of medical intervention, or are man enough to die in the waiting room with your 104° fever and almond smelling cut you got from a fence two weeks ago that has dark veins radiating from it because "it's nothing, just a cut". You can use them for typical GP services if you don't have a regular care provider and many offer clinic services.

GPs are for regular checkups or visits for something you are concerned about.

ER is for when dispatch calls ahead for you, severe pain, severe injury, unconsciousness, or OD. Expect to wait for hours if you are conscious and not leaking, because others are and you aren't the main character today.

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[–] [email protected] 6 points 1 month ago (2 children)

If you have insurance, they typically have a hotline you can ask about stuff like this.

[–] [email protected] 6 points 1 month ago (2 children)

Ooh, that's a good idea. I'll have to go check on that. Thank you. I knew our local nurse line was dead but I didn't consider that my insurance may have one.

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[–] [email protected] 5 points 1 month ago (1 children)

Depending what county you live in, etc. There are nurse hotlines that you can call. That said I've never used them.

[–] [email protected] 3 points 1 month ago (1 children)

We used to have one in my area but they stoped doing it a while back I'm assuming just because it wasn't making anyone any money. Can't just do something solely for the public good after all.

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[–] [email protected] 2 points 1 month ago (1 children)

Here in BC you can call 811 to talk to a nurse and get advice on things like this, maybe your state has something similar?

[–] [email protected] 1 points 1 month ago

We used to have a nurse line but they stopped doing that like 5 years ago probably because it wasn't lining anyones pockets.

[–] [email protected] 2 points 1 month ago (1 children)

If you can drive, drive to the hospital. Ask the person at the front desk what they would recommend. If they recommend the ER, then at least you didnt have to make that decision. That being said, I do not nor have I ever worked for a hospital, but ive been a patient quite a bit.

[–] [email protected] 1 points 1 month ago

Unfortunately for me the nearest real hospital (the local one is just a malpractice factory) is a 45 min trip 1 way so I can't just swing in in person too easily. They used to have a nurse line you could call and ask questions like that but they got rid of that like 5 years ago.

[–] [email protected] 21 points 1 month ago (4 children)

You got the right idea. Heart problems are a bit of a mystery until you can get an EKG done. Urgent cares aren't usually equipped to do more that that. If it's ongoing, maybe look for a cardiologist. But if you're having any sudden shortness of breath then you might need to head to the ER.

[–] [email protected] 8 points 1 month ago (1 children)

It's just the palpitations and I'm willing to bet that it's going to just wind up being something stupid like a potasium deficiency or something. But thats a good point, I could just go get an EKG done and rule out an impending heart attack then make a clinic appointment for this issue. It just sucks having to pay for two visits.

Also it's just anoying because this isn't the first time I've been stuck in the department decision paralysis. The last time I wound up going to urgent care and then immediatly having to go to the ER for a damn gall stone that had aparently been an issue for months by that point. Once again having to pay for 2 visits when I could have just gone directly to the ER.

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[–] [email protected] 6 points 1 month ago* (last edited 1 month ago) (4 children)

If it's bugging you not knowing and you don't want to wait until your clinic appt, then yes, urgent care would be able to at least tell you if it's an emergency cardiac event and send you on to the ER, or if it's something like afib and it can wait to follow up with an office visit.

[–] [email protected] 1 points 1 month ago

That's a good point, when in doubt urgent care can at least rule out anything immediately concerning.

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