this post was submitted on 30 Jul 2024

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Adobe stole my creative suite (feddit.it)

submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]

83 comments fedilink hide all child comments

One day many years ago I had too many drinks and being stupid and naive and I bought adobe cs5. I still use it on the same computer I installed it a decade ago. Activated and installed only once. Today they revoked the access to it. Clicking the link they say "revoked because purchased from an untrustworthy reseller"

Yeah... untrustworthy reseller, look at the invoice and see who sold&shipped that physical copy...

sold by adobe themselves

Contacted support, they said that they won't do anything about it because it's EOL.

Moral of the story: don't do like me. If buying isn’t owning, piracy isn’t stealing. Never give your money to Adobe.

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[–] [email protected] 13 points 3 months ago

Not pirating adobe software is morally and ethically wrong

[–] [email protected] 20 points 3 months ago* (last edited 3 months ago)

OP, Louis Rossmann would love to hear your story. He makes videos about anti-consumer shenanigans like this.

[–] [email protected] 13 points 3 months ago (1 children)

This happened to me last year. Bought a cs4 and cs5 design suites back when they came out. Only ever used on one computer. When i unauthorized my computer and moved it to a new one they wouldn't authorize it and demanded proof of purchase. I showed those fuckers a paper receipt from 10-15 years ago. They wouldn't accept it and required additional information to verify i was authorized to purchase the software at the discounted price from an authorized retailer. It took several back and forth before they issued a new cd key instead of reactivating mine.

I suspect the cdkeys were cracked at some point and i just had the unfortunate luck of mine being abused. Would be nice if they didn't require online authentication for a product i legitimately own though. If they are going to require online authentication then they need a more secure way of generating their cd keys.

[–] [email protected] 8 points 3 months ago

I have a lifetime license from another company that got deactivated for similar reasons, and support is useless because they demand information I wasn't given when buying it from them directly

[–] [email protected] 8 points 3 months ago* (last edited 3 months ago) (1 children)

Translate version of the image

[–] [email protected] 2 points 3 months ago (1 children)

If you use ![](link) then you can embed the images like that:

[–] [email protected] 2 points 3 months ago

Thanks

[–] [email protected] 4 points 3 months ago (1 children)

Companies always think they can get away with this shit and if the small person in this cast etheric customer tries to fight back the company will bully them until they give up

Once this gets media coverage then they'll shit their pants because they can't stay in control anymore because it hurts their bottom line

[–] [email protected] 7 points 3 months ago (1 children)

Nothing is going to effectively hurt their bottom line, because they own the market. There are no other viable alternatives to Adobe if you are working in the graphics profession. Everyone, and I mean everyone, in graphic design/visual communication uses Photoshop, Illustrator, InDesign, and Acrobat. If you do any work with designers and receive files from them, you'll need to use Adobe products in order to access the files and all the information in the files.

This is the sector I work in. There is absolutely no getting away from it, and until someone comes up with a product suite that is better right out of the gate, and is completely compatible with Adobe, no one is going to switch.

[–] [email protected] 6 points 3 months ago (1 children)

Even then, it'd take a lot more than just equal quality and compatibility. Folks are too used to Adobe slop to switch.

I've recently started using Affinity instead and ngl, it's getting there. No AI stuff (which is a plus for me), runs better, and is capable of doing damn near the same things.

[–] [email protected] 2 points 3 months ago

You really need a critical mass to break Adobe's stranglehold. I hope that someone can, because I hate their software-as-a-service model. But for now, I have to suck it up and deal with it.

Their refusal to pay to integrate PANTONE colors has really fucked up my workflow. :(

[–] [email protected] 32 points 3 months ago

Fuck Adobe.

[–] [email protected] 46 points 3 months ago (2 children)

I'd like to see a clickbaity article about this with a title like "Adobe steals product customer paid for, admits they are an ' untrustworthy reseller' of their own products"

[–] [email protected] 14 points 3 months ago

"Adobe bans customer for buying from scam retailer Adobe.com"

[–] [email protected] 8 points 3 months ago

I need this article

[–] [email protected] 53 points 3 months ago (1 children)

This reminds me of the time that Malwarebytes revoked 3 of my perpetual licenses that I bought before they moved over to a subscription model. Sorry, I told them I was never going to stop talking shit about them until the day I die, so I take any opportunity to bitch about it

[–] [email protected] 9 points 3 months ago

I have a frozen license with them which they'll reactivate once I give them the receipt information they didn't send me when I bought it from them........

[–] [email protected] 25 points 3 months ago (1 children)

Call me crazy, but this is definitely a ploy to force users who bought their products to pay for Adobe's crappy subscriptions.

[–] [email protected] 3 points 3 months ago (3 children)

This can't be legal, right? Op should contact the BBB

[–] [email protected] 8 points 3 months ago

BBB are nobody. They're not real.

Contact your local consumer protection agency.

[–] [email protected] 4 points 3 months ago

BBB is a scam

[–] [email protected] 5 points 3 months ago (1 children)

They don't care if it's legal or not. A company of that size can afford to spend money on lawyers that waste the legal system's time until the case gets forgotten. And even if they fail to delay the case to infinity, they'll be fined 0.5% of their yearly profit. It's as they say "the cost of doing business"

[–] [email protected] 4 points 3 months ago

No chance they get a fine that big, tbh.

[–] [email protected] 18 points 3 months ago

I've been pirating Photoshop since I was 14 in 2005, and I've only been proven time and again that they don't deserve my money. Easily one of the greediest, greasiest companies out there.

[–] [email protected] 32 points 3 months ago

I mean, they're not wrong. Adobe is untrustworthy, after all.

[–] [email protected] 119 points 3 months ago (2 children)

Escalate it to the EU consumer watchdog, they got some real teeth.

https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints_en

Assuming you bought the Italian version because you're living in Italy.

Best case, you get your money back.

[–] [email protected] 36 points 3 months ago (1 children)

I feel like money back in this instance should also account for inflation.

[–] [email protected] 8 points 3 months ago (2 children)

Nah I think that would be a bit too much. After all OP was able to use the software just fine up until now.

[–] [email protected] 14 points 3 months ago (1 children)

Then the OP just rented the software.

Adobe should pay more than the inflation-adjusted price - multiples of it, even - so that the repayment is actually punative.

[–] [email protected] 5 points 3 months ago

But then those years of 'EU is harming technology evolution' propaganda would be wasted, and we can't have investments like that just go to waste

[–] [email protected] 26 points 3 months ago

If the company is going to claw it back from him against his will, he should be able to name his own price for selling it back to them.

[–] [email protected] 29 points 3 months ago

EU, I belive in you!

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