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How is this even possible in 2024? I realize Rochester isn't exactly a major metropolis, but we're in the middle of town! It's not like they're relying on Hughesnet or something.
Also, it's not that they're cheaping out on us either. The owners live upstairs. This is a duplex.
Ok I have an amount of experience with basically everything going on here so here's what you should do:
First, find the listing and see if they have WiFi listed as an amenity. If they do great, you can complain to Airbnb as a last resort. If they don't you can't, which honestly probably isn't going to change much unless they are turds.
Second, do a few speed tests around the house, especially next to the other duplex unit. On the Airbnb app, send a screenshot of them and say something to the effect of "hey we noticed the Internet is slow, are you having issues too?"
Either they never checked if the downstairs WiFi and there's no signal, or there's a problem with the Internet and they need to call the company. Both are pretty viable. Does your phone say 75% signal or -75db? -75db is not great, but 75% should be ok. If you get faster speeds near the other unit it's likely their WiFi.
The other option is they have issues too. Fixed wireless can run into issues when things change like radar frequencies. They can call the company and get it fixed pretty quick. Even if they aren't paying for the faster speeds the ping shouldn't be anywhere near 600ms. Like, I lived with wireless internet for a long while and it's slow or shouldn't be that painfully slow.
Don't just suffer through, often people don't mention this kind of stuff and if the hosts aren't on top of their tech they don't know it's an issue. There was an issue with the Wi-Fi firmware on a unit I do work for and the guests only mentioned it at the end of their month long stay. They should be willing to work with you especially if they advertise wifi but honestly probably even if they don't. Like, just don't be an ass about it and they'll probably be pretty accommodating.
Looks like my 4G LTE speeds I get on my phone at work
The ISP I work for provides residential gigabit fiber to Rochester, so I know it's definitely not a problem of availability
I would do my impression of a dialup modem but can't convey those sounds.
Is this the ISP saying "you may experience speeds up to" and then gives you this?
Can you plug in? May be better.
I’m guessing the problem is that the access point in some terrible location or on another floor. When signal first through Sheetrock it loses half its signal strength or 15/16 loss of going through concrete
So you spent your whole vacation uploading this picture???
Thankfully slightly faster than that. Also, unfortunately, not a vacation.
I wish you well. My wife’s trip to Rochester was worth it, and my pop had brain surgery there that went really well. I hope things turn out well for you.
Thank you. I'm hoping this won't require brain surgery though! (It won't.)
Pretty sure that's against the Geneva Convention.
I both love and hate that app because it has shown me how absolutely abysmal cellular speeds are at "peak" hours (which recently has expanded to most of the waking hours). Some days the test can't even progress because the towers (I'm guessing) are so congested with other people trying to enjoy their lunch break. On the other hand, I love seeing the 5G-UW pop up on the phone and getting 2gb download speeds. I don't see it often enough.
If indeed the service is provided by "Radio Link Internet" as listed in your screenshot, the owner can likely fix the speed to "better" with a single phone call RIGHT NOW with the $30 more per month subscription fee to the $85 30mbps down / 10mbps up instead of what they're probably on the $55 service plan.
Judging from the info on your screenshot this looks like this is a WISP. Meaning if you go outside the building there is likely a small tower with an antenna on it that is aimed parallel to the ground. In the days of ISDN, these were amazingly better. In the days of fiber or even Starlink these are pretty abysmal.
This is your ISP's pricing list:
https://www.radiolinkinternet.com/Plans.html
$55
15mbps down / 5mbps up
$65
22mbps down / 7mbps up
$85
30mbps down / 10mbps up
Call
-other speeds up to 1000mbps Wireless are available-
They're a rural fixed wireless provider. I don't understand why they would try to serve the middle of the town.
I would personally consider getting a refund, but the hotels there aren't that much better for speeds. The city /does/ have good internet access available, i don't understand why nobody purchases it :(
I don't get it either. I am doing a little better tethering my notebook to my phone using the local data, although I don't think it's 5G. Unfortunately, I have an iPhone and a Linux notebook and I can't seem to figure out a way to get the notebook to connect to the iPhone via WiFi. I can only use it tethered via USB. Which means that if I want to go into another room and not lose internet, I need to carry them both around. Annoying, but at least the internet is faster. I should have thought of it earlier.
It'd be faster to mail the TCP packets via USPS
Or carrier pigeon.
Perhaps they could be using a VLan?
That’s what you get for going to America’s second best Rochester.
That being said, people don’t normally go there for good reasons. Hope you’re healthy
I am not, I am sorry to say. It's a very long story which I've retold way too many times on Lemmy. Let's just say that I have no idea what I'll do if this doesn't work out.
Is the signal strength really low?
No. Quite strong in fact. 75% strength according to Mint's WiFi menu thingie that shows signal strength.
What WiFi version?
I honestly have no idea how to figure that out.
At this point, if your phone doesn't have the 6 on the wifi symbol it's old.
.
Wow, that's almost as fast as my phone's hotspot!!
Hope you enjoy reading these comments in 3-5 days
the access point is probably upstairs and blocked by several objects