This is a most excellent place for technology news and articles.
Had an lg fridge shit the bed after a year or so.
Samsung did the same after a year.
Fuck them both.
I hate LG more than any other company after dealing with their worst in class customer service when I bought a defective TV a couple years back.
It took 6 months of actively calling them and then creating a Twitter account and tweeting at their PR team and emailing the CEO to get my money back on the piece of junk.
Multiple hour+ long calls. Each time where I had to tell them everything from the previous calls that was supposed to be entered in their system, and was, but the call person literally didn't look at the screen in front of them. An hour long wait on hold to the claims department where someone picked up and then audibly hung up.
It was infuriating. But I had a $2,000 piece of junk in my house so I wasn't going to let it drop.
Shit like this is why I use my credit card for big purchases like that. Your shit doesn't work and you fuck around making it right? I'll get a charge back and you can deal with the credit card company because I ain't got time for that shit.
Haven't had to pull that card very many times, but its very nice when the business fucking me around suddenly really wants to make it right so they don't have to deal with the impacts of a charge back.
Reminds of that video of Louis Rossmann where he says something like: if a company writes something in small print and/or on places where people won't look, it's because the company knows they would lose customers and damage their PR if people knew about it.
Aside of being legal or not, if LG really wanted their customers to be aware of their BS, maybe they should have put a big ass plastic warning sticker in the front of the fridge itself, preferably holding the door/s locked or on the inside, somewhere annoying where nobody would miss it.
LG effectively has said that their owners manual and a cardboard box have authority over the courts. Clearly, as the courts have nullified it, they fucking dont.
All I see is a damned good reason to ban arbitration agreements outright. If you want to arbitrate a tort, you should be required to motion the court for it.
I agree. I think arbitration should be limited to one-off cases, not class action lawsuits because you sell a faulty product.
Lol.
Any judge worth his salt will ask LG for proof the consumer agreed to arbitration.
LG will say that by opening the box they agreed to the terms, Microsoft started that one.
That's not proof.
What if the delivery company opened it? What if the consumer didn't see it?
Prove the consumer read it. LG has no signed document, nothing, proving the consumer read and agreed to this.
A software license is different - when installing you click on a button saying "I agree".
A software license is different - when installing you click on a button saying "I agree".
Not different, because nobody knows who has installed the software.
Or even more: when I got my car, the kids were the first ones to play with the entertainment system, and they clicked many "I agree" buttons. But a kid's agreement is legally void.
There has been legal precedent that terms of use are not legally binding since they don't expect customers to read it before clicking the I Agree button. They have made the agreements so long and put them in everything that they concluded there is no possible way anybody would ever read all of it for everything.
