this post was submitted on 02 Mar 2024
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"Netlify CEO here.
Our support team has reached out to the user from the thread to let them know they're not getting charged for this.
It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact.
Apologies that this didn't come through in the initial support reply."
This was posted 4 days ago in hackernews.
And that's all he posted. I think he responed to one of two comments and then ignored everything else. I really dislike that 'CEO here', 'I'm important, listen to me' means that always ends up on HN. Then they disappear like their mere response to the post is enough. After all, they're very important people.
If he thought 'damaged control done' he was sadly mistaken.
I host my site on Netlify. I'm moving. If they think that it's acceptable to bill somebody $104k for a small site, at all, without it tripping some alarm for a human to look at before it goes out, then they're doing it wrong. Something that says 'Month 1 bill = $20; Month 2 bill = $104,000' could be a problem isn't difficult to do. And that they have 'done this often' (my words) highlights it's a problem.
There are many bullshit hosting companies out there I can use who don't do this sort of thing. Why is Netlify special.
You don't think the person who's ultimately responsible for a company's policies is important in a discussion of those policies? There's nothing arrogant about knowing you're the one at the center of a news story.
I do. Very important. That's not what happened here.
I don't believe showing up, making a statement and then fucking off again is any kind of 'discussion' or 'taking responsibility'. It's PR.
Paying lip service to recurring issues (and this seems to have escaped people: this has happened multiple times) that are damaging people, is not taking responsibility. It's PR.
What's the questions-to-answers ratio to make it acceptable to write "CEO here" in a topic, in your opinion?
How much and what would he need to post so damage control would have been done (and successfull) in your eyes?
Just asking in case I become a CEO and see someone having a solvable issue with my company's sercice.
Not everything is an algorithm or ratios. Hopefully you know that.
See above.
Theres a solvable issue when your site doesn't deploy. And then theres repeated issues that cause you to send life changing / threatening bills to customers.
If you think they should be treated the same, let me know when you become CEO so I can avoid your business as well.
Good luck with your career though.
This is just straight up wrong. Literally everything theoretically could be extrapolated into an “algorithm or ratio” complex enough to consider every factor, and perfectly simulate the real-world outcome.
You obviously had an issue with the statement as-made by the CEO. The question you’re dodging is essentially “how different would it have to be for you to not have the issue you’re having right now?”
Unless, of course, you’d just be angry no matter what the guy said. If this is the case, it would easily explain why you’re throwing out non-answers and superfluous catty dialogue.
It's not but you do you.
Go back and read what I wrote. I never wrote that.
Read what I wrote. You'll find your answer in there.
If you don't read what I'm saying, me repeating it again, isn't going to help that.