this post was submitted on 04 Jan 2024
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You're in the same boat I am. I'm doing IT support and one user couldn't navigate their file system to save their life. They almost exclusively used "file open" dialogs to get to their files. They seemed to have zero understanding that using word's open file dialog to open a PDF file with Adobe, was strange.
It broke my brain for a minute watching it all unfold. So much so that I didn't even try to correct their methods. I was just like, "okay", and moved on.
It's not like the person was new, or a temp worker or anything. They were middle aged, and had used that exact system for years in this manner, and saw nothing wrong with how they did things.... Look, if it gets the job done, okay, and that's probably the main reason I shut up about it, but the way they were doing it was so backwards and slow.... They definitely were not stupid, they at least had some level of university and they were working in a legal field. They just did not "get" that there's a much better way to accomplish the tasks they were doing and had no interest in figuring it out more than they already had.
Definitely one of the more painful moments of my career, but certainly not the only demonstration of how people are willfully ignorant when it comes to computers and technology.
I hate hearing "I don't know computers" or "I'm not very good with technology" .... You use it every day. There's some fundamental that you should have picked up by now. Being "bad" with technology is not an excuse. An infant is bad at walking, then they learn and figure it out, which is more than I can say about you Janice.