this post was submitted on 08 Jan 2025
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I don’t think he was a complete Karen and he brought up several good points. If Elon can remotely unlock a Tesla, then support should be about to abort the ride and stop the car. Problem is this was likely tier 1 support which is just customer issues like billing and what not. He needed like a tier 3 engineer at least. They sure as shit didn’t need him to do something on his phone.
And how do we know his first move wasn’t to try using the app to get the car to stop?
That’s a very good point.