this post was submitted on 30 Jul 2023
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Out of curiosity, what new things had your team been trying?
Dumping Twitter, to start. We've been able to finally get our client to try some new things using IG reels and YT shorts. We've also been able to grab their ear about Reddit, Lemmy, and Mastodon. While they're not fully onboard yet with federated platforms, they're interested, which is a huge step. We've also been pitching more proactive content and getting more support on strategy shifts to have a more conversational back-and-forth with the client's audience. They used to prefer to get people off open comments and into private DMs. We have been pushing them to be more transparent and human with their direct engagement.