this post was submitted on 16 Feb 2024
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Asklemmy
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I'm in Eastern Time Zone, but work is a 5 minute drive from Central. We get a few occasions where tourists show up an hour late for their scheduled tour because of this.
Do you have procedures to accommodate tourists who made the mistake and arrived an hour late?
If there's room we just stick 'em on the next tour, easy as. However if they cannot be rescheduled, corporate's policy is to keep the money and say "sorry, we told you it's non-refundable."
Yeah I ain't staying here much longer.
How often does that happen? That's kinda sad :/
Maybe 1-3 times a month? We do our best to let customers know when setting up reservations over the phone "Ey, just so you know, corporate don't do refunds, and we're in EST. Factor that in when you plan to drive here plz."