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Customer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/return (lemmy.ml)

submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]

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[–] [email protected] 0 points 1 month ago* (last edited 1 month ago)

This is definitely a concept for emails/tickets so i assume it is for calls.

It’s called “sentiment” analysis.

Priority can also be given in some systems by customer value.

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