this post was submitted on 19 Sep 2024

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Mildly Infuriating

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634

Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it. (slrpnk.net)

submitted 3 months ago by [email protected] to c/[email protected]

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[–] [email protected] 28 points 3 months ago (1 children)

Ive had this happen a few times. It goes something like this:

i buy product and initiate return
i ship item with return label
as soon as return label is scanned then amazon will release the funds back to me
if for some reason they don't get that package then they say they didn't get the item back and take the funds back. When this has happened to me it has been 6+ months later
when i asked amazon about it they just tell me they didn't get it back. I tell them i have the shipping confirmation receipt and that this is someone else's problem and not mine.
there's a lot of back and forth and eventually they act like they're doing me a favor by giving me my money back

I think the problem was one of the drop off locations we used was stealing products, or just straight up losing them. But it is insane to me that amazon comes back 6 months later. The only thing worse than buying a broken dildo on amazon is returning the broken dildo and still getting charged for it. Getting fucked by the broken dildo twice and not in the ways i had hoped!

[–] [email protected] 4 points 3 months ago (1 children)

I always take it to my UPS store down the road instead of boxing it up and sending it out. You don't package the item up at all. They scan the barcode on my phone and take the item. Done, return processed. If they steal it afterwards, not my problem since the code was scanned and you get a notification/receipt. They have a lot of strange locations you can take it to, including random big box stores.

[–] [email protected] 4 points 3 months ago (1 children)

That's what we were doing. It can still happen. If the item isn't received back by Amazon for some reason then they charge you for the product again, even if 6+ months later.

[–] [email protected] 3 points 3 months ago

That is some definite bullshit. I am both a software developer and a controls engineer. That stuff irritates me to no end, but I also understand how these systems can fail. They will always protect themselves over the user/customer, so thus we suffer. Hell, I used to do Amazon projects on the controls/industrial side. Amazon had their own software systems that they built/stole running things overall, so thankfully I didn't have to deal with trying to make them happy on the software side too. I much prefer programming the machinery.