this post was submitted on 06 Sep 2024
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I'm sure it's different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
I have had to contact the vmware enterprise support several times and while it was tedious to do so, they always managed to help us out, including when we had datastore locked vhd's after a storage crash.
Did you try to reboot?
/s
It's not different really. Either it is obvious and you don't need them or its your hardware vendor's fault (according to them). Still better than Oracle's software support, which is not a high bar.
This seems to be common among most software/hardware vendors these days. I can't get good support from Microsoft, Citrix, Juniper, Cisco, etc.
I got good support from redhat, had an individual dev help out with a difficult openshift deployment.
I never knew Microsoft even had support. Was part of a very large (worldwide) enterprise and remember the other teams complaining about lack of anything when trying to escalate issues.