this post was submitted on 01 Sep 2024
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Iโm regards to your angry customer is there someone who can help you deescalate it or provide you with some support?
Might be handy to have someone there with you with the angry customer as a support as well as a witness.
I've definitely put my foot down on meeting this person solo. The people who'd normally go with me aren't available til next week. After which point we are past the deadline. I've communicated this back and provided a solution that I think should satisfy everyone... but it's not my problem until Friday, meanwhile let's hope someone monitors the shared inbox.
The person who normally goes on site and meets customers if necessary does it solo, I don't quite have his mental fortitude! Not gonna hold myself up to his standards.