this post was submitted on 26 Aug 2024
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It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.

JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.

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[–] [email protected] 199 points 2 months ago* (last edited 2 months ago) (33 children)

I'm ok with a decent amount of tech in a car. Like I'm fine being able to connect my phone to the car and have android auto take over the infotainment system.

But the HVAC stuff needs to be buttons I can access/control without looking or very minimal looking.

I don't want/need my car to have a SIM card, or connect to wifi, and report what I'm doing. If they want to do that, then they can give me the car for free and I'll drive it around letting them collect my driving habits.

Edit: Oh, and I'm sure as hell not paying some subscription fee on top of the price of the car.

[–] [email protected] -1 points 2 months ago (1 children)

If they want to do that, then they can give me the car for free and I'll drive it around letting them collect my driving habits.

I mean, that's kind of what they're doing in that having another revenue stream will reduce the car price relative to what would have been the case if they couldn't do so.

If some people want to make that trade, I think that they should have the option to do so.

I don't personally want to make that trade myself, though.

[–] [email protected] 8 points 2 months ago

I disagree, most of these subscriptions options are all built in and "enabled" if bought. There ain't no car manufacturers looking to reduce their car prices for us. It's profit above everything

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