Asklemmy

43790 readers

887 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 3 months ago by [email protected] to c/[email protected]

63 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 10 points 3 months ago

Not on the phone but I had to threaten the Bitdefender E-Mail rep with a lawsuit in order to get my money back.

A few months into my 2 year subscription I changed my e-mail associated with my Bitdefender account. Thereafter all mail I got from them went to that new email, as it should. A short while after that I switched over to Linux and my "need" for an AntiVirus evaporated entirely between Linux' workflow not really requiring one anyway and me learning how little AntiVirus Software offers over the default Windows Defender. Queue forward to the end of that 2 year subscription (whose auto-renewal I had disabled before leaving Windows exactly to prevent what happened anyway but alas I have no proof of that anymore) I notice a really weird charge while reviewing my credit card statement. A charge that by all accounts should not have been there and one I was not made aware of beforehand. Guess what, those fucks sent only the mail about the upcoming renewal to the old email account which I had no reason whatsoever to suspect would still receive mail from them. Curiously the mail about them cancelling the renewed charge after I went off on them was sent to the new email again...

Initially the customer service said "oh well can't do anything here's a 50€ discount" until I lost my cool and threatened to sue them for theft because by all reasonable standards I could not have expected them to inform me on my old email about this upcoming charge.

On that note my stance was reaffirmed: Between and AntiVirus and an actual Virus I'd pick the latter, at least those are upfront about their motives and intentions instead of pretending to provide you with a service.