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HP forced to ditch popular printer range following user backlash (www.techradar.com)

submitted 2 months ago by [email protected] to c/[email protected]

63 comments fedilink hide all child comments

HP has discontinued its e-series LaserJet printers following widespread consumer dissatisfaction with the printers’ mandatory online connection of the HP+ scheme.

The decision, reported by German media outlet §, addresses growing frustration among users who have been forced to maintain a constant internet connection and use HP original ink and toner, with cheaper and more accessible third-party alternatives prohibited.

The LaserJet e-series models, identifiable by an ‘e’ suffix in their models names, now look to have been pulled from sale.

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[–] [email protected] 227 points 2 months ago (15 children)

So rather than just push a super simple firmware update that disables the always online need, they'd rather just stop selling it, and probably brick these printers in a year or so when they discontinue the service.

[–] [email protected] 134 points 2 months ago (7 children)

Has hp ever done anything to suggest they give a shit about users beyond milking them for all they're worth?

[–] [email protected] 23 points 2 months ago (1 children)

They did provide good first party Linux support where other printer required the use of hacky reverse engineered drivers. Other than that...

[–] [email protected] 12 points 2 months ago* (last edited 2 months ago)

https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=dcpl2550dw_us&faqid=faq00100556_000

Both Brother and Samsung drivers are fine IMO, haven't had any problems for 10 years at least with printer drivers on Linux.
And I stopped using HP already in the 90's.

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