this post was submitted on 09 Jul 2024
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Asklemmy
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Every time I do a search, the bot usually provides enough info. The problem is that I don't trust the bot because it's been wrong before. So I still need to continue the search to find an authoritative answer.
That's the problem with bots. If you trust their answers and they're wrong, it can be a real problem. There was a story a while ago about an Air Canada customer service bot that was giving out bad info about bereavement travel. When a customer tried to get the promised refund, the airline admitted the advice was wrong, but claimed the bot was a separate legal entity, therefore they were not responsible for the advice it gave.
I like the approach this dev is taking with his PDF search app:
You can search in natural language, but it doesn’t try to give you an answer. It simply highlights what’s already there, even when you didn’t know the exact phrasing used in the source document.
Software can try to give me a summary with citations, but I’m gonna have to click the citations. So forget the summary, just show what would be cited! Great tech, all local in this case - hard to be “anti-AI” (common sentiment) when AI can just mean “search real good no matter which words you use.”
It should be noted that the guy sued Air Canada and won. But yeah, companies will definitely still try this same shit and not everyone wants to go through a lawsuit...