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Softbank plans to cancel out angry customer voices using AI (arstechnica.com)

submitted 5 months ago by [email protected] to c/[email protected]

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[–] [email protected] 4 points 5 months ago* (last edited 5 months ago) (1 children)

In my country, 99% of the time you contact technical support, a poorly made bot responds (actually it is a while loop) with ambiguous and pre-written answers, and the only way to talk to a human is directly by going to the place in question, so nothing to worry about that here.

[–] [email protected] 3 points 5 months ago

So what you're saying is that we need AI do interface in-store as well? /s