this post was submitted on 04 May 2024
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Ah I understand. They don't get paid (but still do) so they can be shitty to people, opinionated about their software and overall toxic.
I’m sorry but this is bullshit. Very few people complain about the speed with which things get fixed. I think that everyone understands that things take a while given the nature of the project. But the attitude is still annoying to the point people are turned away from the project entirely by those devs. They gatekeep broken functionality and refuse to help users. It has nothing to do with pay. If it did, they wouldn’t do those things either, they’d just step away.
Any developer with such an attitude should step away. And by the way, doctors do volunteer work too and they would absolutely be held responsible for bad medical advice regardless if the work was paid or not
my last interaction with that community, the one which broke the proverbial camel’s back was when i reported a bug in the notifications display. Basically, if a new notification arrived while the previous one was displayed, it would get queued but not displayed. When a new notification appeared after that, the queued one would be displayed instead of the new one. After this, the notifications would become out of sync. A notification from one hour ago would show up instead of the current notification which would not be displayed until a new one would appear.
To this I got the following responses:
To upgrade to the latest version (rather than the one shipped with my distribution) - huge waste of time and caused instability in my system and didn’t solve the issue. (Oh, and when I said that my system is unstable, the dev told me i should have used a “test computer”, obviously)
Then another person described how the thing is implemented and how this might happen with no solution offered. When I asked if this could be changed to always show the latest notification at least, that person told me that it wouldn’t make sense to not display notifications in order and closed the bug report as not a bug.
And that was it. One person decided that it makes more sense to get a display of a stale message to which i probably replied to more than an hour ago instead of a display of a message that my cpu is overheating right now . The issue is closed.
Hey, everybody, get a load of this guy. Imagine not running a separate staging computer and custom DevOps systems for your home PC.
/s, just in case you think I'm a Gnome dev.
I mean, does OP not understand that upgrading their desktop environment outside the distro packages was risky? I feel like minimal software experience tells you that... A VM would've made perfect sense there
can you explain how testing this on a VM would have helped me with my issue on my day to day computer? Let’s say that the problem was solved in the latest release, what good would a VM do? Maybe i didn’t make myself clear, the message was not an attempt at debugging the situation. That dev just told me that the team is not interested in bugs reported on older versions and I should just upgrade.
It could have helped you by giving you the knowledge of where the issue was. If it was fixed by the update in the VM, you would know that and could then wait for your distro to get the update or even contact the distro community with that knowledge.
I get that it was frustrating but it truly wasn't their job to tell you how risky that move was.
I know perfectly well what upgrading the shell means. You are missing the point entirely. This dev community does not accept bug reports on older versions even if they're in use by a lot of people and then when they're reported on the latest version and they're acknowledged, they tell the reporter to piss off.
it's not that the issue wasn't fixed that got me to give up on Gnome, it's the fact that a known issue was closed with no resolution even after I gave a patch as a workaround. This is why I am done with them.
I'm not missing the point. I understand their policy and it makes sense to me. They cannot really afford to be supporting not only older versions but their implementations in random distros. That's all they'd ever have time for if they did.
I don't think you mentioned the patch before, and that part is shitty, but if you blamed them for borking your system.. that combined with the constant annoyance of people complaining about a free product, I can see them not being willing to help further.
KDE looks like trash to me, like an unstable nightmare. The other desktops don't seem great to me either. So I'm sticking with gnome for the foreseeable future
Yes, this is the attitude right here. This is the one that people complain about. People are not "complaining", people are reporting issues. And it's not free software if it's being gatekept by entitled assholes
You're being defensive about that but I don't know that you did that and didn't say you did. You understand that all support receives irrational and angry requests right? It must be hard to deal with, especially if people are being demanding. This is not to say you were doing that but it is to say I understand the mindset of people enduring that. "Oh this guy told us we broke his system, yeah don't worry about that one."
I doubt paying them would fix their attitude.
Don‘t they have sponsors?
Red Hat is the main sponsor IIRC. Fedora is the "flagship" Gnome distro like SUSE is to KDE.
isn't neon the flagship kde distro?
Ehh is Neon even really a distro? Anyway SUSE has had KDE as default for a loooong time, longer than Neon has existed (or even Ubuntu itself, perhaps)
Red Hat used to pay the main ones, not sure if that's still the case post-IBM acquisition.
Ok yeah if pay is shit you can’t have high expectations