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In my 20 years of working in the office and an additional 4 working 100% WFH, I'll throw my worthless internet opinion out there as to why: It comes down to the culture of the company.
Some companies see a real benefit from water tank conversations, face-to-face meetings, and the ability for managers to ask someone in person on a moment's notice to do things. There is also a lack of trust in the employees being able to perform correctly without physical oversight in many companies. Granted and aside from the trust issue, there is some truth to that, but can in fact be realigned with the exact same benefit by retooling communications. It's up to each company however to formulate the best course of action to remedy that and many sadly fail, resulting in RTO mandates.
Water tank conversations really fuck with remote workers because they are always missing something, but if you can manage to redirect all work talk to happen in whatever communication tool the company uses, everyone tends to work better in the end, as nobody misses anything. But the only way I've seen companies successfully do this is by adopting remote-first approaches - when people only go to the office like once a month if even that.
The thing is, water cooler chats are impromptu, they are not planned. You meet your colleague, you talk about the weather, what's new in his life, and one thing leads to another, to maybe to talk about work and how to strategise to get something done.
These impromptu conversations happen on a whim, they happen organically. They cannot be forced.
The point is not to force those talks to happen, the point is to make them not happen in a limited way. In an office what usually happens is people talking to other specific people about problems they are facing, by going to their desk or catching them on the coffee room. This should absolutely never happen. Any work talk should always be accessible to everyone involved. I don't mean the whole company, but if there's 5 people in a project, there should never be any private conversation between just two of them - even if others don't join the talk they should always know the conversation is happening.
Yes, I agree, it has to be fair for everyone. What I'm talking about is instinctive, primal behaviour that we can't control because we're social animals and when we meet we naturally have a discussion with the person we're talking to and we might end up talking about the project without taking into account our colleagues far away from the office.
We're still adapting to this new hybrid reality.
Sometimes Alice needs coffee while Bob is using the microwave, and sometimes Bob and Alice do more than say hi, and sometimes that leads to a productive work conversation.
Carol and Dave do not need spontaneous small talk to be productive.
This makes Grace very angry. Carol and Dave are ordered to be more like Alice and Bob.
Carol and Dave do not understand this, and vent to their friend Frank. Frank says that he sees this happen a lot, and suggests that they come to work for his boss, Oscar, instead. Carol and Dave give their two weeks notice to Grace.
This makes Grace very angry. Alice and Bob agree that it is an outrage, then go back to discussing the previous night's sporting event.
Wendy is given Carol and Dave's workload and doesn't have time to join Alice and Bob at the water cooler. Wendy keeps falling further and further behind.
This makes Grace very angry. "No one wants to work anymore!"
Wendy has about had it with Grace's bullshit.
Do they know that it's much harder to unionize if you're remote?
There are real benefits to water cooler spontaneous talk. However, they don't overcome the detriments to having all your staff commute all the time on the off chance one will occur to produce a positive result.
These are largely dead in hybrid scenarios, because those that would be meeting face to face don't work in the office on the same day. So the practical result to hybrid is the worker loses productivity from the commute to come into the office for one or two days an sits at a desk alone all day in video meetings with their coworkers just like they'd do at home. The next day their coworker does the same while the original worker is WFH that day.
I work at an office that started hybrid after covid because enough employees quit when they went to full RTO. The IT department ended up with 2 days in and 3 days remote, but the 2 days are the same for everyone so that we are all in the office at the same time for the spontaneous conversations.
It works pretty well. 2 days to collaborate and keep up relationships, the other three days to get individually completed work done.
I am not op but I'm pretty sure they're speaking from the point of view of companies, not agreeing with their ideas
Yep, I get that. I'm responding to that point-of-view of those companies, and how I believe its in error. I have nothing against the poster or their comments.