this post was submitted on 27 Mar 2024
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Not only software license, I believe any products "lifetime" comes with a lot of caveates.
Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can't supply a replacement part because the pen is no longer in production and I'm not entitled to a new model because they doesn't deem a leaking body a defect.
Twsbi - a Korean pen manufacturer - had some bad plastic in one of their production runs, the body of the pen would crack in its threads at the tail of the pen
They handled it properly, I sent them an email with a photo of the damage, they asked for my postal address and sent me a replacement body. The reassembled pen has been working happily now several years later
I now have five twsbi pens (four piston fillers, one vacuum filler - the vac mini doesn't leak on planes)
I have never tested the warranties on Zippo lighters or Maglite lights
*Edited spelling of twsbi
You meant Twsbi, its a Taiwanese manufacturer. Yes, their customer service is top notch! I also have a cracked cap from my Twsbi mini, and they sent me a replacement even without a picture (infact they sent it twice, because I didnt specified my pen color, so they sent it again).
That's the one :)
Does that mean they purposely design their pens to leak? If it's not a defect, it must be by design, right? Unless the user did something to break it, accidentally or otherwise
I believe they just chalked it up as normal wear and tear.
Update: The leak is from the threads where the pen cap screws on the pen, there is a argument here as to I twist it too tight, and over the years there developed a crack. You can barely see the crack, but its enough for the ink to leak bleed through.
Why would you not name the company? If they won't protect you, you are not obligated to protect them.
You are absolutely right.
The company is "Franklin-Christoph"
It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty
It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.
Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it'll get lost somewhere since it's such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.
Maybe he is an employee who bought the pen with employee discount? Just saying that's possible, even though it's a complete guess.
Ah, nope. Average consumer
Fair enough.