this post was submitted on 17 Jan 2024
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[–] [email protected] 2 points 10 months ago (1 children)

This is unrealistic, the client would never say thank you.

In my experience they’d carry on complaining, even after an apology and saying it’ll be put right.

[–] [email protected] 1 points 10 months ago* (last edited 10 months ago) (1 children)

This client is an introvert who took the entire day off to prepare for this phone call.

[–] [email protected] 1 points 10 months ago

That's social anxiety, not introversion.