this post was submitted on 06 Jan 2025
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I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] [email protected] 8 points 3 days ago* (last edited 3 days ago) (1 children)

at some point, you gotta throw in the towel and let her use one password for everything. not ideal at all, sure, but it's not the end of the world as long as it's complex enough.

or get her a notebook, or a note-taking app, and jot down all the passwords for every account (not the generated ones from the password manager; too complex).

if your issues are more of the "help me, now!!" variety and you want to keep her off your back, tell her that you're busy and can help in ten minutes or an hour or at some scheduled time. if her stuff is urgent, too bad, your work is too. show her that you're not at her beck and call, and then help her at that scheduled time; you'd be surprised at how fast the problems reside.

[–] [email protected] 6 points 3 days ago (3 children)

Honestly even though she is pretty abusive, she's told me that I'm the sole beneficiary in he trust. My sisters went no contact and she's divorced.

With how much money she has, and how easily she gets hacked and scammed, I dont trust using single passwords. She also makes accounts for EVERYTHING. She even had an account for a fucking calculator. With the variety of stuff she makes accounts for, I wouldn't trust a single password.

[–] [email protected] 10 points 3 days ago (3 children)

She doesn't have money dude, nobody like this does. You have no way of knowing if she had more debt than assets.

Just use Chrome everywhere, and sync it to Google. There should be chrome for iPhone.

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[–] [email protected] 6 points 3 days ago

What about a password type? Like the password has the same format, but is different for each site? Like if her birthday is May 25 and her favorite dog's name is Bunny, she can start it with that and then finish it with a differing sentence?

0525BunnyThisIsMyAmazon! 0525BunnyThisIsMyBank!

,,, et cetera.

It's not the most secure, but at least it should keep it from being brute forced and give her things she can easily remember. And if there's a leak and they have to be changed, you can just change the front part.

[–] [email protected] 3 points 3 days ago

i get it. i don't blame you for maintaining a status quo for the purposes of inheritance. i hope you find a good solution in this thread at least!

[–] [email protected] 6 points 3 days ago

Apologies if it's been mentioned already, but since most sites require access to the account email to reset the password, could you set up a filter in the email that forwards to you then deletes any email that has like "password reset" "account recovery" or other common variations in the subject?

[–] [email protected] 10 points 3 days ago

Fuckin hell im thankful my parents are cool. I need to do something nice for them

[–] [email protected] 37 points 3 days ago* (last edited 3 days ago) (2 children)

I don't mean to be rude, but maybe stop forcing her to use a tool that you like but she doesn't. I'm tech savvy but I also think that password managers are a pain in the ass to use. Just let her choose a password of her choice for every service, give her a little paper notebook and let her note down all the passwords. Tell her to make them long and secure and different for every service. Tell her to store the notebook in a safe place. Done.

[–] [email protected] 11 points 3 days ago (4 children)

Again, she has trouble keeping track of things. Ive given her a printout with her passwords and she loses the paper, and doesnt know how to print it, or is straight up too lazy to type in a long complicated password, so she just makes a new random one.

She can't even keep track of the new passwords she makes, so I dont think this would make a very big difference

[–] [email protected] 14 points 2 days ago (1 children)

The suggestion was for a little notebook, not a printout.

Have you tried a little notebook?

A notebook is more of a β€œthing” than a piece of paper is. A notebook is the sort of thing a person can keep on a bookshelf. A sheet of paper is gonna live on a flat surface until it’s thrown away.

Try the notebook.

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[–] [email protected] 6 points 3 days ago (1 children)

Take a picture with her phone? Then it will be in her gallery. Or frame the paper and hang it on the wall.

Obviously terrible for security so depends on what is more important to you.

[–] [email protected] 1 points 2 days ago (1 children)

That works right up until you have to change one of the passwords.

[–] [email protected] 1 points 2 days ago (6 children)

Realistically, how often does this happen?

Maybe find a solution when it happens.

[–] [email protected] 2 points 2 days ago

This is how I approach all problems in my life, +

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[–] [email protected] 9 points 3 days ago

Give her a notebook

[–] [email protected] 52 points 3 days ago* (last edited 3 days ago) (3 children)

Tell her you'll fix it if she gives you power of attorney.

No, I'm not joking.

If you are having to spend 8 hours to figure out how to help her manage her basic affairs, if you are constantly teaching her how to use a password manager and she cannot figure it out, she has diminished cognitive capacity.

If she has already delegated you to be in charge of all her account logins, she's basically already given you de facto control over them, already acknowledged she isn't capable of of managing her own affairs.

Gather a bunch of other evidence that she has trouble with basic tasks, can't reliably perform basic household activities, manage finances, whatever, approach a lawyer and get the power of attorney document(s) drawn up.

EDIT: // Holy shit, just saw your other comment:

Well I also cook everything, grocery shop and fix everything (basic electrical, plumbing, woodworking, installations, etc).

Yeah, you are already functionally her caretaker.

Depending on the state you're in (assuming you are in the US) you might be able to actually get yourself certified as her caretaker without much or any actual input from her, before you pursue power of attorney. //

This solves the cut out problem.

...

After that, explain your solution:

Print out a big list of all those passwords and logins for her.

Meanwhile, you've got them all as well, presumably you can just use her password manager and have access to it.

If she resets a password and can't figure out how to log back in, fix it back to something you know, but don't let her use this account for one week.

After a week, print out a new list for her with the new password you've set.

If she resets another password while in a 7 day timeout period, well now it'll be two weeks for both passwords to become available to her, etc.

This may sound like too much, but she's a cognitively diminished entitled brat, who has already conditioned you into being a doormat who is expected to waste a seemingly endless amount of time and effort to solve problems she creates, problems that people without a live-in technical support agent pay hundreds of dollars to solve.

She will not learn if she has no impetus to. She's obviously used the 'tough love' model on you, use it back on her.

If she complains about this, doesn't matter, you have power of attorney, send her to an old folks home, sell the house and move to an apartment, or rent a room out if it or something.

[–] [email protected] -3 points 2 days ago (1 children)

just wait for the day when your kids will think you have diminished cognitive ability simply because you will have hard time using tech of that time

[–] [email protected] 8 points 2 days ago* (last edited 2 days ago)

Well I won't be having any kids... never wanted them, can't afford them anyway...

...but if I did have kids, who lived with me and supported me in my old age, I'd be humble and grateful for their help, and recognize that declining cognitive ability is just a thing that happens as you get older.

[–] [email protected] 8 points 3 days ago (1 children)

This sounds like Filial Piety on steorids

[–] [email protected] 3 points 3 days ago (1 children)

I'd call it reaping what you sow.

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[–] [email protected] 26 points 3 days ago (3 children)

Having me put in as her caretaker might be a really good idea. I do basically everything, and soon I'll be doing all of the driving, since her own ability is highly diminished. She is a total control freak. Even though I have been living here for like 3 years, and cooking everything, she still doesn't let me organize the kitchen the way I'd like to. She has so much random crap that she puts everywhere. We have a dozen pots and pans but only use 3. She also buys EVERYTHING in bulk, so there is always so much shit everywhere. BUYING 100 ROLLS OF TOILET PAPER DOESN'T SAVE THAT MUCH MONEY.

She also loves to collect tons of free food from pantry's and stuff them into the fridge or home pantry as if it's a bottomless pit. She always thinks "more food, more better" but it just leads to ingredients that I never use cause its 2feet behind tons of random shit. Sorry for the rant. I need it.

[–] [email protected] 10 points 3 days ago

your problem is not a technical issue, I'd ask for interpersonal advice on how to deal with your situation with your mother instead.

Good luck.

[–] [email protected] 18 points 3 days ago

I had the feeling man (don't know your gender but I mean it as a term of solidarity)...

I had the feeling that your situation was significantly worse than just IT problems.

I've managed to be in basically the situation you are in, once with a family member, another time with a partner.

Definitely look into how the formal process for being declared her caretaker works in your state/county.

Theres a good chance that there's some kind of non profit group in your county, or pro bono lawyer or some kind of legitimate body that can help you through the particulars of how that works.

Definitely get as many relevant, official 'i am her caretaker' statuses and/or required evidence of such lined up before you try to start with the power of attorney stuff.

Getting durable power of attorney / living will / whatever your particular locale calls it, that'll be much easier if you are already her caretaker.

... But yeah.

You're not screaming into the void on this one...

I hear you.

Don't try to do a million things at once, don't completely do a 180 overnight and start bossing her around right off the bat... take the time to move through all the red tape correctly.

3, full, deep breaths, all the way in, hold for 20 seconds, all the way out.

I'd give you a hug if I could.

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[–] [email protected] 6 points 3 days ago* (last edited 3 days ago) (2 children)

Part of the problem is a lot of programs that people who understand tech think is simple or obvious is actually stupidly wrote and confusing and illogically set up.

Older people rely on logic. And most interfaces are the opposite of logical.

Younger people have this idea of "press a bunch of buttons and once you see how it works, then memorize the steps ".

I'm going to guess that she has said something to the effect of "why is this so complicated"?

The only issue I take is that she won't keep track of the new password that she creates. That to me is laziness.

[–] [email protected] 2 points 3 days ago* (last edited 3 days ago) (1 children)

I dont feel like government forms and taxes are any more intuitive.

[–] [email protected] 1 points 3 days ago

on the contrary

[–] [email protected] 6 points 3 days ago* (last edited 2 days ago) (2 children)

Older people rely on logic. And most interfaces are the opposite of logical.

Younger people have this idea of "press a bunch of buttons and once you see how it works, then memorize the steps ".

That's the exact opposite of my experience.

I tried to explain Windows logically to the seniors in my family. This is a window. This is the taskbar, it shows your open windows. This is a folder, it contains your documents.

Every time we would start over with these abstractions which are supposed to make logical sense, the very foundation of Windows' early success with casual users. None of it ever stuck with them.

They would instead write down every minor step to achieve a specific goal in a specific way, so they could basically control Windows without paying any attention to context presented on the screen. That's the only thing that worked for them.

[–] [email protected] 2 points 3 days ago

that's roughly what I experience too. It's like if they would see a colorful pane of glass, but could not make a distinction between the "boxes" on the screen

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[–] [email protected] 21 points 3 days ago (2 children)

You can use Bitwarden as the native password manager on an iPhone. And that can sync to the desktop version. I have all my passwords in one place. And on the iPhone since it’s the system password manager it works with apps too.

Alternatively, get her a small notebook, write things down and tell her to use that.

[–] [email protected] 2 points 3 days ago (1 children)

I've had good luck getting people into using bitwarden and appreciating it. Def recommend trying to get her on it, as long as she can remember her master password to access the rest

[–] [email protected] 1 points 3 days ago (1 children)

doesn't need to remember the master password if you set up an unlock PIN. Actually I think maybe it's a bad idea to let them remember the master password, because they may just type it in everywhere expecting it to work..

[–] [email protected] 1 points 3 days ago (1 children)

I forgot about the pin. Mine almost never asks me for mine, it always wants the master password when auto filling, but that's likely bc of something in my settings.

[–] [email protected] 1 points 3 days ago (1 children)

the pin is a per-device thing, you need to set it up first to use it

[–] [email protected] 1 points 3 days ago

I think I just needed to reset it, I recall accidentally hitting No on the prompt after setting the PIN initially and not having a way to go back and choose Yes to unlock with the PIN. Reset the PIN and got to say Yes on that prompt this time

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[–] [email protected] 8 points 3 days ago

Maybe just tell your mom that since she had changed her password, there is a 30 minutes delay before she can login.

Maybe if there are consequences things will change?

[–] [email protected] 2 points 3 days ago

I use vaultwarden, and I stumbled upon the generated password history. It's awesome.

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