this post was submitted on 30 Sep 2023
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Mildly Infuriating

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[–] [email protected] 0 points 11 months ago (1 children)

It's on purpose I think. I've been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.

If I get through, I get transferred for some reason, five times once.

Twice now they just hang up on me.

I can't issue a chargeback to the bank because they said they'll just send me to collections.

They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.

Fuck companies that do this.

[–] [email protected] -1 points 11 months ago

Could you please name the company, so we all can avoid them in the future?

[–] [email protected] 1 points 11 months ago (1 children)

They want it to be difficult to cancel. Shit like this should be illegal.

[–] [email protected] 1 points 11 months ago (1 children)

It was made illegal in the EU years ago.

The rule is pretty simple: you have to be able to cancel a subscription the same way you signed up for it. If you used the Internet to sign up there better be a fucking button that allows you to cancel.

[–] [email protected] 1 points 11 months ago

And California, which is like the EU of the US when it comes to consumer protection and privacy laws