this post was submitted on 04 May 2024

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STEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2 (nitter.poast.org)

submitted 6 months ago by [email protected] to c/[email protected]

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[–] [email protected] 28 points 6 months ago* (last edited 6 months ago) (4 children)

I've tried to refund twice in the past 2 days with no luck. Would love to know what option people are selecting and what message they are including to steam to get it

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[–] [email protected] 146 points 6 months ago* (last edited 6 months ago) (7 children)

It is worth it to refund it to send the message. We have seen what happens with ubisoft when they just stop supporting a game. What is stopping Sony from discontinuing matchmaking down the line after forcing a psn account, thats in addition to the regional restrictions and the fact they leak like a sieve.

Helldivers 3 could come out and they decide to just stop access to 2.

Money is the only thing these execs care about. Its worth tanking a game so they get the message.

[–] [email protected] 6 points 6 months ago (4 children)

I don't trust Sony since they shut down gravity rush 2

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[–] [email protected] 19 points 6 months ago

Honestly it was 8 years between 1 and 2 so I'm not really expecting much in the way of sequels, but who knows.

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[–] [email protected] 160 points 6 months ago (3 children)

Steam being a class act as usual.

[–] [email protected] 28 points 6 months ago

Me remembering all those origin fan boys going on and on how steam customer service sucks without taking that sliver of a second to ask why they constantly had to use EAs customer services all the time.

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[–] [email protected] 302 points 6 months ago* (last edited 6 months ago) (4 children)

Sony really managed to erase one of their best-selling games in less than 3 days, for literally no potential gain at all. All risk, no reward: what a fuckin' business strategy

[–] [email protected] 15 points 6 months ago (6 children)

Palworld publisher be like:

[–] [email protected] 1 points 6 months ago

Nah im just going back to Helldivers 1

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[–] [email protected] 33 points 6 months ago* (last edited 6 months ago) (1 children)

At best, they made it a minor inconvenience to make a second account to play the game on PC.

At worst, they are planning to charge for access to PSN titles (IE PS+), even if they aren't being played on a PlayStation, in the future.

[–] [email protected] 24 points 6 months ago (2 children)

At worst, they are planning to charge for access to PSN titles (IE PS+), even if they aren't being played on a PlayStation, in the future.

I highly doubt that has ever been seriously considered by Sony. Even they know that PC games HATE paying for online and won't ever do it on PC

[–] [email protected] 17 points 6 months ago (1 children)

Sony thinks they’ll sell consoles when they make Helldivers 3 a PlayStation 6 exclusive. “Hey, you’ve already made the PSN account; why not?”

Capitalism is the 1980s drug pusher your DARE officer warned you about

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[–] [email protected] 25 points 6 months ago* (last edited 6 months ago) (1 children)

Everyone knows what PC gamers hate at this point; publishers still screw us all the time for monetary gain and subscriptions are the new hot thing to screw people over to make money right now. I wouldn't discount it as a possibility.

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[–] [email protected] 121 points 6 months ago* (last edited 6 months ago)

Suits only think in green, and assume "consumers" do only that: consume.

I've been waiting 20 years for people to realize it, and that's only because I'm young compared to others who have realized what capitalism is: Institutionalized greed.

[+] [email protected] -157 points 6 months ago (1 children)

Can't wait to see the complaints when they rebuy the game and their progress is gone.

[–] [email protected] 90 points 6 months ago (14 children)

They'd be stupid to delete progress... that just sounds like it's a way to guarantee that nobody returns instead of trying to lure them back.

...but then again, I suppose we've learned that business decisions aren't their strong suit 🤷‍♂️

[+] [email protected] -71 points 6 months ago (2 children)

Why in the hell would they save progress for a player that has refunded the game? You'd have to be delusional to assume that.

[–] [email protected] 61 points 6 months ago (2 children)

Literally the opposite. Why would they ever do that? You are underestimating how easy it is to do nothing, game progress is beyond negligible in terms of storage space. And deleting it would reduce any chance of returning customers.

Look at it from sony's PoV, if they did delete saves and then the community becomes less upset next year, why would they want to preemptively prevent people for giving them another chance?

Not only would it be a terrible business and PR move, there is just no precedent for this type of thing. Do MMO's delete your characters once you unsub? Or do they just sit tight and wait for you to come back?

[+] [email protected] -32 points 6 months ago (2 children)

A subscription-based game is completely different than a one-time purchase that you've refunded.

[–] [email protected] 12 points 6 months ago (1 children)

I like how you completely ignored how your entire point of view makes no sense and chose to pick apart an analogy that is perfectly appropriate for the situation

You must be pretty young, just keep enjoying your days.

Stay in school and maybe you’ll find out multi-billion dollar companies manage millions of dollars in inventory and data using one analyst manually fixing incomprehensibly large Excel sheets lmao

[–] [email protected] 29 points 6 months ago* (last edited 6 months ago) (1 children)

I knew you would say that, but seriously, stop and think about how its literally the same situation. There is no reason that Sony would delete data from a customer that might potentially give them money.

Especially when the data is probably just a handful of MB.

[–] [email protected] 3 points 6 months ago* (last edited 6 months ago)

The only way it makes sense is if Sony gets vindictive and opts for scorched earth. It doesn't make business sense but this is the second time within 6 months Sony have tried taking away content from paying customers by one means or another. They clearly aren't very good at business these days.

[–] [email protected] 17 points 6 months ago (1 children)

I know FFXIV saves your data. You’re welcome back anytime with your account

[–] [email protected] 22 points 6 months ago (1 children)

Because 5 MB of data is absolutely nothing in the grand scale of things, and it's not worth wasting a salaried developer's time to set up automations for purging data from users who refunded on third-party storefronts.

[–] [email protected] 13 points 6 months ago (1 children)

You might be amazed at the stupid tasks that I, a salaried developer, have been given.

[–] [email protected] 1 points 6 months ago* (last edited 6 months ago) (1 children)

In the gaming industry, or elsewhere? The latter wouldn't surprise me with micromanglement, but AAA game dev studios are notoriously bad for never having enough time to hit deadlines let alone doing things on top of that.

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[–] [email protected] 98 points 6 months ago (3 children)

This is big, I think I'll try to refund my copy now too. I was just thinking it would be a wash, and that I'd kinda gotten my 50 hours of fun, and just wouldn't play anymore.

[–] [email protected] 17 points 6 months ago

I just submitted mine. Fuck Sony accounts

[–] [email protected] 26 points 6 months ago (1 children)

Considering the same. They’ve managed to “balance” all the weapons so none of them are fun anymore. They’re all kinda the same.

[–] [email protected] 36 points 6 months ago

They're balancing weapons while not fixing the critical underlying bugs that make them completely pointless. New upgrade that makes fire deal more damage? Balance patch reducing fire damage by 15%? too bad neither matters, because the fire DoT effect doesn't work unless you are the host.

I wouldn't be surprised if Sony is mandating the 1 warbond per month as well, which Arrowhead has mentioned is part of what's hamstringing them on fixing core issues. It's a real shame that corporate is willing to do this to their golden goose (which is their 7th best selling game ever?) just to make their line go up a little harder.

[–] [email protected] 14 points 6 months ago (1 children)

Yeah I'm having similar thoughts, haven't played in two weeks because I was busy, most my friends have moved on anyway

[–] [email protected] 6 points 6 months ago

Might as well do it then. Worst case scenario, it'll be on sale by the next time you might want to play it

[–] [email protected] 194 points 6 months ago

I’m glad people are pushing back against this. All the unnecessary account creating has gotten out of hand.

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