this post was submitted on 28 Jan 2024
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Hello fellows,

I'm currently looking in 13-14" laptops with no immediate needs for one but just because it's exciting. I love my Dell XPS but I feel I should support companies with which I share more common views. I could make the effort to go a with a less attractive look (especially for bezels) but I don't want to go wrong with hardware so what are your thoughts on Framework, Starlab, Purism, and System76? I'll be running Arch and I tend to have a preference for Framework for now.

Do you have feedback (positive and negative) to share on any of these companies?

Thanks for the knowledge you'll bring me. That'll be extremely useful when time comes to go with a new machine.

Update 1: Still wonderful to be part of such a great community. Thanks for all the great feedback (looking for more :) ).
So far everyone is standing behind Framework. Anyone with a less positive experience or who would like to speak for the other companies?

Update 2: Thank you fellows for the time you've spent to share your honest feedback! I didn't want to influence your inputs but you all confirmed the Framework picture I had in mind. It's a piece of mind to read real world experience so thanks again. I was surprised to not see the system76 community speaks louder. Anyway, when time comes I will (virtually) push Framework shop's door.

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[–] [email protected] 20 points 9 months ago (1 children)

I have a framework laptop and endeavour os with gnome de. I've had no problems with it. I mainly use it for dev work and web browsing. I enabled gnome muli-gesture (basically the same gestures on a Mac trackpad). I've had no problems with that either.

I'd recommend it.

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[–] [email protected] 26 points 9 months ago (3 children)

Since it was not mentioned yet: https://www.tuxedocomputers.com/en

If I would not get so many old computing devices that fulfill my needs (I don’t game on PC/Linux) I guess I’d buy one of those. I live in Switzerland and having a german company for support would be superior to me. And I heard that build quality should be great 😇 😂I guess I’d really like to have one, but as I said, for my needs, my macbookpro5,3 running arch does the job.

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[–] [email protected] 3 points 9 months ago* (last edited 9 months ago) (3 children)

Weirdly, my (five year old) Microsoft Surface runs Ubuntu perfectly. (Edit to clarify, after some initial hassle.)

I'm eying a Framework 16 next.

Edit: To clarify, I would not recommend purchasing a Microsoft Surface to put Linux on it. As others have pointed out, it's not the smoothest setup experience.

If anyone already has a Surface and wants to extend it's life with Linux, that I recommend wholeheartedly. With the disclaimer that there was some weird nerdy deep-dive extra setup needed.

[–] [email protected] 8 points 9 months ago (1 children)

Certain surface models run linux fine, but I wouldn't recommended it as a linux laptop as it requires solving several issues before you get a working computer.

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[–] [email protected] 18 points 9 months ago* (last edited 9 months ago) (1 children)

I'm a fan of refurbished ThinkPads myself, but that is mostly for money reasons. If I had money to blow, I would probably also buy a Framework

[–] [email protected] 7 points 9 months ago

Framework also has an outlet, just in case you want to take a look ;)

[–] [email protected] 7 points 9 months ago (1 children)
[–] [email protected] 3 points 9 months ago (2 children)

Any more details to share?

[–] [email protected] 3 points 9 months ago (1 children)
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[–] [email protected] 14 points 9 months ago (1 children)

My favorite drink is water.

[–] [email protected] 5 points 9 months ago (1 children)

Also, I have heard that Linux runs pretty well on them and they are upgradeable.

[–] [email protected] 4 points 9 months ago

I agree. Have you ever owned one?

[–] [email protected] 33 points 9 months ago* (last edited 9 months ago) (7 children)

I currently have a System76 laptop, and sincerely regret my purchase. When I purchased it, the Framework was not out yet - I wanted to support a company that supports right-to-repair, and figured since they controlled the hardware, firmware, and software (Pop!_OS), it would be a good, stable experience. It has not been, and support has generally been poor. I know other people have had better experiences than I have, but personally, I won't be buying from them again.

I haven't personally used Purism, but former co-workers spoke really poorly of them. They were trying to buy a big batch for work, and said the build quality was awful. Additionally: https://youtu.be/wKegmu0V75s

[–] [email protected] 6 points 9 months ago

Thanks very much for this important feedback. Framework is definitely taking the lead in responses to this post.

[–] [email protected] 2 points 9 months ago

Here is an alternative Piped link(s):

https://piped.video/wKegmu0V75s

Piped is a privacy-respecting open-source alternative frontend to YouTube.

I'm open-source; check me out at GitHub.

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[–] [email protected] 17 points 9 months ago (1 children)

I had a System76 10 years ago. The customer service was excellent (several months after receiving my laptop, they sent me a replacement keyboard, because they didn't like the one it shipped with). The build quality was meh, it was a plastic body and didn't hold up well to wear and tear, but it's in my closet and still works. I haven't tried their aluminum bodies.

I now have a Framework. It arrived with trackpad issues, and one of the HDMI adapters didn't work at all. They shipped me replacements for both at no cost to me (except time). It's been nice knowing that any other issues I do have can be replaced piecewise. Also I like that the webcam/mic have physical kill switches.

[–] [email protected] 10 points 9 months ago

Very nice to read this feedback. I'm very sold to Framework after all the great things posted here. An impeccable customer support like the one you describe means a lot about a company.

[–] [email protected] -3 points 9 months ago

Gnu/Linux...

[–] [email protected] 8 points 9 months ago (1 children)

Anyone have some experience with StarLabs?

Ordered a StarFighter like more than half a year ago and am losing confidence in the company...

[–] [email protected] 5 points 9 months ago (1 children)
[–] [email protected] 4 points 9 months ago (1 children)

Well, the Laptop is still not released. Not sure what I can say more about it :⁠-⁠\

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[–] [email protected] 9 points 9 months ago (3 children)

Framework and ThinkPad have both been a really positive experience.

[–] [email protected] 1 points 9 months ago

Re your update.

My framework has been great, I’ve had no issues with it and I’m quite happy. Make sure to go with the matte screen though.

In saying that, I think I was happier with my thinkpad, but I have no good scientific reason for that, I suspect the nipple and keyboard are a big part of it.

[–] [email protected] 1 points 9 months ago

Something tells me OP doesn’t share a lot of values with Lenovo!

I haven’t used Framework, but I’m a fan of most of the ThinkPad line. Not as good as the IBM days, but still a solid product.

[–] [email protected] 2 points 9 months ago

Thanks for the feedback.

[–] [email protected] 8 points 9 months ago (1 children)

Novacustom or System76, they actually use open Firmware.

[–] [email protected] 6 points 9 months ago (1 children)

Novacustom... Never heard of it. The almost insignificant disadvantage I can see so far for Framework is that they don't use open-source boot. Everyone so far stand behind Framework. How would you sell me on System76 or Novacustom?

[–] [email protected] 4 points 9 months ago (2 children)

Framework tried Coreboot, has problems and gave up. When buying a Laptop with coreboot you support open Firmware Development for all CPUs, many board generations etc.

Just look at 3mdeb's Dasharo guide. Its nearly as secure as Heads, on a modern Laptop!

[–] [email protected] 7 points 9 months ago* (last edited 9 months ago) (1 children)

Not true, firstly 'framework' never tried Coreboot they have provided boards to coreboot devs however, who've had issues including accidentally bricking the board. New boards have been shipped, and the origional fixed. They haven't given up though completely and the work is still being done. There was a recent talk that had to be canceled due to the speaker getting sick on this subject. Work is likely still being done, but is slow, and will continue to be so.

Still though, there's no evidence that framework has ever had or ever will have the intention of including core-boot by default. They're simply supporting coreboot devs to make it compatable

The reasoning for why the others have it is likely due to system76 and nova customs using mostly generic parts like the shell and motherboard along with being around longer. It's great to support a company that's ensuring coreboot works on their system however and pushing towards a non-proprietary future

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[–] [email protected] 3 points 9 months ago

Yes, using coreboot would just have been nice to support open-source from all aspects.

[–] [email protected] 6 points 9 months ago* (last edited 9 months ago) (1 children)

Another happy Framework user here. I have 2 first gens in my immediate family and 2 second gens among my friends. All run Ubuntu LTS. No one is complaining. I've already replaced my bottom chassis because I destroyed it during a bad mishap. Ordering was easy, the part was inexpensive, the replacement was straightforward. A Dell XPS perhaps feels a bit better made, but then it doesn't say Made in Taiwan on the bottom so there's that. 😅

On the other hand System76 is building a new open source desktop environment in a sane programming language... 🤔 If COSMIC desktop turns out great and I end up using it, I'll probably throw a couple of hundred their way in lieu of buy their laptop.

[–] [email protected] 3 points 9 months ago (1 children)

Thanks for a nice feedback. One more vote for Framework ;)
I don't use a DE, so this would not make me go with them. Also, I'll use Arch anyway, not PopOS.

[–] [email protected] 2 points 9 months ago (1 children)

Oh I now remembered that mine developed a problem with one of the USB ports, not a cartridge but the host port. Framework sent me a new board. I replaced it easily and sent the bad one to them.

[–] [email protected] 2 points 9 months ago

Wow that's quite impressive. Serious customer service definitely.

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