this post was submitted on 08 Mar 2024
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Good on them for acknowledging what was a pretty terrible response to player complaints. It's one thing to be firm in your balancing decisions, but it's another thing to demean your players over it.
That said, the responses from a lot of the players were also really over-the-top to begin with. Hopefully Arrowhead is able to remedy this combativeness between the studio and the community. A live service game really only does well when the developers are on the same wavelength as their players.
I'm not aware of all the complaints but wrt to network outage, I understand (as long as they're not death threats or something mental like that). The game is published by Sony, Sony is taking money from PlayStation users because self-hosting dedicated servers is bad quality and only Sony-hosted game servers deliver good quality, and then they don't deliver.
It's a transaction for a commercial service. Sony should refund a month or so of PlayStation online subscription fee to affected gamers. I recently bought a box of 50 electronic parts and upon arrival I thought that this box looks suspiciously empty and funny enough a third of the parts (and the useless bundled screwdriver) were missing. Contacted the retailer, explained the situation, and got a partial refund in actual money. Whenever a game publisher messed up, at best they hand out a bunch of in-game shit which aren't real monetary refunds.