A Boring Dystopia

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AI call agents on phones. (feddit.uk)

submitted 8 months ago by [email protected] to c/[email protected]

10 comments fedilink hide all child comments

Seriously, I'd rather either sit on hold and press buttons instead of trying to explain to an AI several times that I want it to connect me to a real person. I also have a "non standard" accent as well, so the thing probably cannot even understand me.

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[–] [email protected] 4 points 8 months ago (1 children)

Some of them are wise to this and won’t let you do it. The FedEx call bot actually hung up on me for doing it.

[–] [email protected] 7 points 8 months ago

I was hoping there was some law (or at least fear of a lawsuit) that kept that functionality around for accessibility reasons. I suppose with the PSTN phasing out the last of the analog bits they don't even worry about rotary phones anymore. Would still be nice to have the "Shibboleet" functionality...