this post was submitted on 15 Feb 2024
268 points (98.6% liked)
Canada
7188 readers
250 users here now
What's going on Canada?
Communities
🍁 Meta
🗺️ Provinces / Territories
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Yukon
🏙️ Cities / Local Communities
- Calgary (AB)
- Edmonton (AB)
- Greater Sudbury (ON)
- Halifax (NS)
- Hamilton (ON)
- Kootenays (BC)
- London (ON)
- Mississauga (ON)
- Montreal (QC)
- Nanaimo (BC)
- Oceanside (BC)
- Ottawa (ON)
- Port Alberni (BC)
- Regina (SK)
- Saskatoon (SK)
- Thunder Bay (ON)
- Toronto (ON)
- Vancouver (BC)
- Vancouver Island (BC)
- Victoria (BC)
- Waterloo (ON)
- Winnipeg (MB)
🏒 Sports
Hockey
- List of All Teams: Post on /c/hockey
- General Community: /c/Hockey
- Calgary Flames
- Edmonton Oilers
- Montréal Canadiens
- Ottawa Senators
- Toronto Maple Leafs
- Vancouver Canucks
- Winnipeg Jets
Football (NFL)
- List of All Teams:
unknown
Football (CFL)
- List of All Teams:
unknown
Baseball
- List of All Teams:
unknown - Toronto Blue Jays
Basketball
- List of All Teams:
unknown - Toronto Raptors
Soccer
- List of All Teams:
unknown - General Community: /c/CanadaSoccer
- Toronto FC
💻 Universities
💵 Finance / Shopping
- Personal Finance Canada
- BAPCSalesCanada
- Canadian Investor
- Buy Canadian
- Quebec Finance
- Churning Canada
🗣️ Politics
- Canada Politics
- General:
- By Province:
🍁 Social and Culture
Rules
Reminder that the rules for lemmy.ca also apply here. See the sidebar on the homepage:
founded 3 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Air Canada probably spent more trying to fight this claim rather than just issuing payment when the chatbot logs were sent in
Surely they're scared of more people realizing that saving these chats is important. How else will they get away with scummy practices?
I am completely certain that's the case. For them, this is more about precedent.
I wonder how anyone in their right mind would propose the defense "we can't be held liable for what the chatbot we purposefully put on our website said". Did Air Canada's lawyers truly think this would fly?
If you don't want to be held to AI hallucinations, don't put an AI chatbot on your website, seems easy enough.
Lol... "Think this would fly" I see what you did there.
My organization won’t even allow auto translation widgets on our site. Instead, we refer people to using web translation services on their own, with clear language that says we’re not liable for third party mistranslations. (In multiple languages, by a company that has signed an indemnity agreement with us if their translation becomes an issue.)
It’s a bit heavy-handed, but the lawyers hold more sway than the communications folks, and I don’t disagree with the approach – you don’t want users misunderstanding what your site says, and being able to blame you for it.
This article does not actually mention the chatbot being AI. As chatbots have been around for many years, it is possible this is just a normal non-'AI' chatbot that someone programmed that information with (potentially old information that had long since changed, but no one has updated).
Either way, they are liable for what it tells customers. If it is AI, well... no company should be using AI to make legally binding statements, or advertisements to customers (without human review).
At the moment, companies deploying an AI, should be doing so with AI as the product, not integrated into selling non-AI related products, or services.
You know what, you're completely right. Thanks for pointing that out, my brain just auto-completed that detail because of how prevalent "AI" is in the news these days.
Honestly though, if it's a more traditional chatbot that they had to program themselves, it's all the more embarrassing for Air Canada that they were trying to weasel themselves out of this.
Probably not, but they're paid to try their best.