this post was submitted on 14 Sep 2024
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We had a new Engineer start, fresh out of college, and he was terrified to call people at first. Now, only a few months later, he much prefers it as a more effective means of communicating.
My problem is, if I call someone and they lie to me I'm the one who gets fucked, if I send an email they get fucked if they lie.
Absolutely a concern. But calls build rapport, which makes people more likely to help you.
So that's the question you always need to be asking: do I need this in writing? If not, then a call is enough. If you do, then even if you do call, insist on getting the info in writing. Sometimes this means writing the email yourself, and asking them to confirm.