this post was submitted on 11 Sep 2024
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[–] [email protected] 0 points 3 months ago (2 children)

I have three sons, they live in the West Coast, I live in the Midwest. I can't join a family with them. That's a bummer.

[–] [email protected] 0 points 3 months ago (1 children)

Why not? My Steam Family is just a group of friends spread out all across the country. Geographic distance shouldn't be an issue.

[–] [email protected] 0 points 3 months ago* (last edited 3 months ago)

I don't really know how it works but according to a lot of other people here it doesn't work unless you are in the same region. This isn't the only person here saying they can't use it because they don't live near their family.

[–] [email protected] 0 points 3 months ago (1 children)
[–] [email protected] 0 points 3 months ago (1 children)

I get a big red banner saying sorry, according to your usage patterns you are not in the same family.

[–] [email protected] 0 points 3 months ago

Most of what I'm reading online talks about an error complaining about region, in which case you'd want to make sure you're in the same store region.

Other main suggestion is signing into your steam account on their computer. You could probably use something like Microsoft quick assist (which should already be installed iirc) for that

Good luck, if you get a different error or run into other problems please let me know!