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UK | Girl died from sip of Costa Coffee drink after ‘failure to follow allergies processes’
(www.theguardian.com)
this post was submitted on 16 Aug 2024
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You would think a cafe worker would have been trained to make any of their drinks from the five or six milk alternatives when requested
You would expect a food service worker to have been thoroughly trained in serving customers with allergies
The worker's allergy training was a self paced, at home, online course and quiz. That's not enough to ensure your staff don't accidentally kill the customers
If you have an allergy to milk so severe you'll die, you're probably just gonna die. Unless you only eat what you or mom prepared.
It's not about training, mistakes happen. If NASA engineers make mistakes that crash billion dollar spacecraft, you'd better believe the folks who make your food are going to make mistakes. Don't put your life in their hands.
I have watched the cafe I occasionally go to prepare hot drinks for people who ask for something other than cow's milk.
They use a clean jug, they double check with the customer, showing them the carton they plan on pouring from, only one person handles that order.
That's the sort of care companies that don't want to kill out injure their staff take. Yeah you need to be careful, but you can expect companies to provide a reasonable level of care
No, you cannot expect that. That's a nice to have.
If you expect that, you're going to be disappointed.
If your life depends on that, you're going to fucking die.