You can't contact them securely, because their only support contact is email but the PGP key on their website is corrupted (you can't re-wrap the lines of a PGP key!) and even after fixing the corruption it turns out that they forgot to publish their encryption key (the published key is signing-only).

So there's no secure way to contact them.

Total waste of my time and money. This is why everybody uses Mullvad.

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[–] [email protected] 0 points 5 months ago* (last edited 5 months ago)

First, make sure the transaction was completed for the correct amount net of monero transaction fees.

Yes, I absolutely made sure of that. Even waited for all ten confirmations.

One ~~secure~~ way to contact them is through matrix.

FTFY. And of course the (still!) embargoed clusterf*ck. Don't roll your own crypto, kids.