552
Samsung forces repair stores to destroy customer smartphones, iFixit ends cooperation
(www.notebookcheck.net)
this post was submitted on 24 May 2024
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There are some things I don't really understand after reading this article:
Why exactly does Samsung want the customer data? Are they wanting to ban their Samsung account or something?
How exactly does Samsung police this? Surely the repair shop could just... not tattle?
What the hell does the repair shop tell the customer when they return their phone in literal fucking pieces?
To your first point, I just automatically assumed that it was to feed into Samsung AI. I'm not a values customer, but my data sure is π€‘
A TOS doesn't give you the legal right to destroy someone's property... At worst they could deny service
Something tells me this isn't going to fly in Australia, unless they're willing to be giving out refunds for bricked phones.
Youre probably right. Here in the US, our regulations are simply too corporate-friendly to make any difference though
Well there is a contract in place and there would be consequences for not upholding the agreement. Sure, they could probably get away with it for quite a while. But it likely isn't worth the risk, they would rather just out Samsung as being a piece of shit and go on their merry way.
It would be pretty easy to catch this as well. Samsung can just occasionally submit a phone with a known third party part for repair and see if the expected report comes in.
Haha like the kids cops send into shops to buy beer.