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she gave google the valuable rights to monitor her activity, in exchange for access to some pretty shitty web services which come with no customer support.
it was probably a bad deal for her, but there isn't a lot of competition, there's a lot of pressure for people to undervalue the rights they're paying with, and it's hard to compare how much of those rights are at stake between different companies without the assistance of a lawyer - so it's understandable that so she and so many people fall for it.