this post was submitted on 08 May 2024
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Update: they agreed to my request (I think), but it's a 2 week waiting period until they actually change over the number. I lodged my requests yesterday, which is why I heard back so soon. It seems to be a mostly automated process, as far as I can tell. Everything's done down to the minute. The email telling me all of this came 24 hours after I submitted the request yesterday at 4:57pm, and they will call me at exactly 4:57pm on the 22nd to tell me it's been changed over (apparently).
I'm just happy they have procedures in place I guess. I have bad memories of losing accounts to lost phone numbers. I've learnt my lesson though, and will switch over to a proper TOTP app once I get back in. I'll probably buy a yubikey one day too