this post was submitted on 20 Apr 2024
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Showerthoughts
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A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. The best ones are thoughts that many people can relate to and they find something funny or interesting in regular stuff.
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In customer service. If I see a bot I know there is a 95 % chance I won't get the information I am looking for. If I could get the information online somewhere, I wouldn't have contacted customer service in the first place! I just want to interact with another human being who's able to understand my queries.
I'm gonna guess it's purpose is to make you feel like you're being helped. Rather than actually helping you.
And judging from the prompts many customer service lines use, there are also a lot of people who call customer service for the simplest/dumbest reasons. Wouldn’t be the first dummies kept us from having nice things.
But I’ll 100% acknowledge that even with perfect customer service, 99% of companies will enshittify it with AI if it promises to save them money.
Yeah, it is so frustrating trying to get a question answered only to get stuck in a loop.
And then finally find an email address to talk to and their only reply is to talk to the bot...