My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
this post was submitted on 05 Jul 2023
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As someone who works in a call center, screw that last person on here. So sorry you hate the automated system. Sorry you had to wait on hold. They can't keep enough of us employed because y'all are fucking mean and no one wants to be abused for $15/hr.
Er, I mean, Thank you for calling, sorry about your wait!
Don't you think you could both be victims? Waiting for ages listening to a 13 second loop of music interspersed with "your call is important to us" might make people a bit more angry?
You should be mad at the people who gain financially from it, and could make it better for you and the customers, but might have to skip that third yacht for little Timmy.
I have very little faith that a lot of these people would be any more pleasant. My time spent over the last year in the chat department at my company is a major reason why. Chat, unlike phone, has little to no wait time usually. But maybe something about written word makes people even more vitriolic.
Of course I am upset at our staffing policies as well, and the company who is at the whim of the shitty investors.